The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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A rooftop bar can be utilized as a breakfast/lunch space. A breakfast restaurant could be transformed to serve breakfast, lunch, dinner and cocktails and potentially triple the revenue. Constantly re-imagining current F&B space to better serve…
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Holiday Inn Express adds scent-based alarm clocks to rooms
Wake up and smell the bacon. Holiday Inn Express by IHG is launching a world-first hotel experience with a scent-based alarm clock in an effort to improve guests’ sleep and mornings.
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Did a Hotel’s Request for Survey Responses Cross an Ethical Line?
Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either on an internal system or on a public-facing website like Tripadvisor, for everything from a hotel stay to a technology…
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Michelin Wants Us to Trust Its Hotel Ratings. Should We?
Ahead of its first-ever global “key” ceremony recognizing the top hotels in the world, the French company came clean on how it makes money.
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Roundtable: “The changing face of luxury service”
From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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'I stayed in the world's largest capsule hotel - I made one awkward mistake'
It costs from £30 a night, is right in the heart of London, but there's a catch - you can only just about sit up in bed
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Proceed with caution: navigating AI in the hotel industry
Integrated Resort Advisors Principal and HFTP International Hospitality Technology Hall of Fame inductee, Scot Campbell, is recognised as a pivotal figure in the hospitality technology landscape.
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Korean retail, hotel sectors brace for influx of Chinese tour groups
South Korea’s duty-free, hotel and retail sectors are stepping up efforts to attract Chinese tourists as the government will allow group travelers from China to enter the country without visas starting September 29. The move, which permits visits of…
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Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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Forbes vs. Michelin vs. 50 Best: Which Hotel Rankings Really Matter
Stars, keys, scores, lists…everywhere you look, hotels are being ranked…
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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The Missing Star in Your Hotel Review? Sleep Quality
As you book your next summer vacation, go ahead and dream about the views, the food, and the spa. But maybe ask one more question: How many stars would you give your last hotel for sleep?
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Hotel groups grow loyalty membership despite 'points fatigue'
Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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What is the Gen Z stare — and why should hospitality owners care?
Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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Social-media-driven designs are “making everything look and feel the same,” say affluent vacationers
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