Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues
Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.
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Apple and Google wallets are part of a plan to make the hotel room key card obsolete
Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Tassos Kotzanastassis: How drones and AI can reshape hospitality real estate
Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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One Blackpool hotel group told me in 12 months they paid £800k in commissions to Booking.com
Hoteliers and B&B owners have raised concerns over the business practices of Booking.com in Blackpool…
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Black Myth: Wukong sends China’s game-enabled hotels into overdrive, boosts room rates
Stay-and-play rooms with high-powered PCs prove popular among fans who lack their own hardware or just want a nice place to play with friends.
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The Hotelification of Offices, With Signature Scents and Saltwater Spas
Hoping to lure workers back to their desks, companies are designing “work resorts,” luxe spaces meant to compete with the comforts and versatility of their living room.
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Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Korean Telco giant KT’s Midas touch with hotel business
KT Corp., one of South Korea’s top three mobile carriers, is on a roll with the hotel business despite its late foray into the hospitality industry by turning its old buildings and lots sitting idle in a declining era for landline phones into…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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What will be the impact on hospitality of the antitrust ruling against Google?
Earlier this week, a federal judge ruled that Google was illegally maintaining monopoly over Internet search and was using its dominance to squash the competition. Google announced that it was planning to appeal this ruling and was “focused on…
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King Street Townhouse Hotel Launches World’s First ESPA Suite
King Street Townhouse, the iconic Manchester hotel, announces the opening of its brand-new ESPA Suite the ultimate sanctuary crafted in collaboration with ESPA’s 30 years of holistic spa knowledge and King Street Townhouse Hotel’s dedication to…
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S Hotels & Resorts integrates Shiji’s WeChat booking engine
Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Can Robots Boost Hotel Wellness?
The bustling streets of New York City now host a remarkable innovation at one of its iconic hotels. The Lotte New York Palace has introduced the Aescape robotic massage bed, offering guests an unprecedented wellness experience. In partnership with…
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Meet Yahya Jan, the architect building the world’s tallest hotel, Dubai’s Ciel Tower
If you look out onto the Dubai skyline, you’re likely to be admiring the work of Yahya Jan…
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Case study: How The Coniston Hotel boosted direct bookings by 70%
Forging a meaningful relationship with guests is something The Coniston Hotel Country Estate & Spa in Skipton, North Yorkshire has always excelled at. A family-run business for more than 50 years, the hotel recently partnered with Journey to…
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7 design trends to convert travelers on your website
Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor.
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