Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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eLearning makes waves in hospitality training
eLearning – electronic learning or web-based training – is increasingly being leveraged for hospitality training and has seen a significant uptake by hospitality establishments and training schools.
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What technology is used in smart hotels?
Smart hotel technology has evolved to the point where integrating it into every stage of the guest journey is as standard as offering an online check-in. As guest expectations continue to evolve, your hotel must rise to the challenge of surpassing…
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AI-powered tablets can enable housekeepers to fill service requests, update room status, pinpoint their location in an emergency and more via voice command in multiple languages.
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Jurny, the leading vertical AI solution for automating hotel and short-term rental operations, today announced the public launch of its AI Multi-Agent system. This industry-first technology marks a significant milestone in the evolution of property…
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DUVE ACQUIRES EASYWAY, BOOSTING AI-DRIVEN GUEST EXPERIENCES
Guest experience platform Duve announced Monday the acquisition of hotel technology company Easyway in a move designed to boost artificial intelligence-driven guest experience management for hotels and vacation rentals worldwide. Terms of the deal…
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AI platform translates hotel guests’ speech into actionable data and insights
The adoption of Artificial Intelligence in both travel and hospitality isn’t particularly new – many tech platforms and service providers have been utilising AI behind-the-scenes for years now…
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Envisaging the AI Hotel of the Future
Imagine that you are eagerly organizing a weekend getaway for your daughter's 16th birthday…
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How Hotels Can Protect Power Devices from Looming Cyber Threats in an Interconnected IT Environment
As IT strategies have evolved amid the digital transformation, an era of generative AI is emerging that is changing the way hotels serve guests…
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Best practices for navigating generative AI's growing role in the workforce
Michael Burt, vice-president at the Conference Board of Canada, joins BNN Bloomberg to talk about how generative AI tools like ChatGPT are transforming the labour landscape.
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Innovative AI Training Platform Gives Tourism Sector Competitive Edge
Minister of Tourism, Hon Edmund Bartlett has hailed as transformational the move by local grown resort chain, Sandals Resorts International, to leverage Artificial Intelligence (AI) to train its employees, through the use of virtual and augmented…
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Brittain Resorts & Hotels introduces AI-driven BI matrix
Brittain Resorts & Hotels, a full-service hospitality management company in the Southeast, introduces an AI-driven business intelligence technology matrix…
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AI hyper-personalization to catapult hospitality industry to new heights: FHS
Artificial intelligence will soon recommend personalized services to hotel guests based on their previous stays and preferences thanks to its emerging hyper-personalization features, revealed the CEO of a US-based AI insights company…
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Tel Aviv Startup Launches World’s First AI Hotel Receptionist
An Israeli startup has launched what it says is the world’s first generative AI hotel receptionist, which it says will ease shortages in hospitality staff worldwide…
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How Generative AI Tools Can Evolve (and Increase) Direct Hotel Bookings
Generative artificial intelligence tools like ChatGPT are all the rage right now, with new announcements every week, especially in the hospitality industry…
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DoorDash introduces AI-powered voice order system
In a bid to revolutionize the restaurant industry, DoorDash has unveiled an innovative AI-powered voice ordering system…
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