Hotels still stuck on manual work despite increased AI adoption
Hotels are increasingly using artificial intelligence (AI), but manual work continues to weigh teams down.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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EVT Hotels and Resorts has jumped on the AI bandwagon, becoming the first ANZ hotel group to launch its app in ChatGPT, a step forward in its digital evolution.
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Airbnb CEO Brian Chesky: 'Sometimes, a Hotel Is the Better Option.'
Around 10 AM on May 20, 2026, the CEO of the world’s most well-known home-rental platform made a surprising announcement…
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Who Owns The AI Hotel Stack? A 2×2 Market Map Of Venture Capital’s Biggest Bets
Venture capital has rarely moved with such conviction into a single industry vertical. In the past 18 months alone, more than $2 billion has flowed into AI-native hospitality technology startups, backing companies that promise to rewire everything…
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You have approved every request for new sales automation systems, because salespeople report being overwhelmed with inbound leads.
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Accor launches ALL Accor app in ChatGPT to enhance digital reservations
Accor has introduced its ALL Accor app within ChatGPT, aiming to streamline the digital booking experience for its global customer base.
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AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr Shreekant Vijaykar of COPC Inc, one of the other speakers, talk about AI and how you can’t always trust its responses…
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AI use reaches 91% in Middle East hospitality
The use of artificial intelligence in the Middle East’s hospitality sector is accelerating, with 91 percent of industry leaders already using or piloting AI-related tools, a new survey showed.
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New Authentication Standards for Global Hotel Bookings
The hospitality sector relies on trust, yet centralised guest data systems create a constant security challenge. Data breaches can damage brand reputation and trigger heavy regulatory fines worldwide. Moving beyond traditional username and password…
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AI assistants make widespread errors about the news, new research shows
Leading AI assistants misrepresent news content in nearly half their responses, according to new research published on Wednesday by the European Broadcasting Union (EBU) and the BBC.
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Hotels may be the first stop for humanoid robots, says Unix AI founder
After its showcase at the World Humanoid Robot Games, Unix AI has been fielding calls from customers eager to adopt its Wanda robots.
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AI in hotels: Service upgrade or system error?
The hospitality industry faces immense opportunities and disruptions with the advancement of AI, heard some 300 hoteliers and industry stakeholders who convened at Singapore Hotel Association (SHA)’s second Hospitality Exchange (HX 2025) at Hilton…
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Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer
Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a…
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The biggest tech shift in travel isn't AGI — it's real-time translation, says a luxury hotel mogul
Picture yourself in a tiny sake bar on Japan's Noto Peninsula, swapping stories with the chef in flawless, real-time translation.
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Now, in a courageous initiative set to shake up the tourism market, industry heavyweights with a background in tech are backing a bold new startup, DirectBooker.
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The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.” That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend…
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Can Capsule Hotels Fix What India’s Budget Stays Got Wrong?
If you go the Korean way when it comes to beauty, and go à la mode American when you dress up, then why not live like a Japanese when you need to hit the sack for the night or for a few hours? Safety guaranteed, comfort assured, cost won’t burn a…
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