More employees are ‘working from anywhere’. Can hotels keep up?
Mahogany desks in hotel rooms used to be an afterthought and the chair more often used for worn clothes than for business.
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Hotels are the final frontier of an ableist society
It was on a ferry to Bilbao from Southampton, teetering on the edge of a low bunk and sobbing with exhaustion, that I learned the first rule of accessible accommodation. Which is that it probably isn’t. Not for me, anyway…
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Why human-led hospitality still wins in a tech-driven world
There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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What hotel investors think about capex in 2025
Typically, major hotel owners had set aside four per cent of gross annual revenue for capital improvements (capex) and four to five per cent in reserves for repair, maintenance, and replacement of furniture, fixtures, and Equipment (FF&E), depending…
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Building hospitality resilience in an era of escalating natural disasters
The hospitality industry operates at the nexus of service and environment, making it uniquely vulnerable to the escalating frequency and intensity of natural disasters. Recent events in North Carolina, Texas and New Mexico serve as stark reminders…
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Luxury hotels are more expensive than ever to build. It doesn’t mean they aren’t getting done
It’s easy to enjoy a luxury hotel. Building them is hard. According to the HVS U.S…
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CBRE: RevPAR growth stalls amid brand proliferation
According to CBRE's 2025 Hotel Brand Performance report, the proliferation of brands has not necessarily equated to increased revenue per available room…
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Airbnb embraces a paradox: CEO Brian Chesky says hotels are the future
Airbnb, the house-sharing pioneer long synonymous with offering travelers alternatives to traditional hotels, is now making hotels a cornerstone of its growth strategy. The company’s second-quarter 2025 earnings release and subsequent analyst…
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The Serviced Apartment Sector in Europe 2025
The European serviced apartment sector recorded a solid performance in 2024, supported by robust leisure demand and a recovering corporate segment. In spite of above-average increases in supply in this asset class, the occupancy levels observed…
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Leading ladies: The women heading the biggest family-led hotels in Asia
From Shangri-La to Rosewood, scions of prominent families are making their mark in the hospitality world
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Tata backs Indian Hotels growth
Tata Sons, the holding company of the Tata group, where Indian Hotels is the group's key tourism business, is to launch a new hotel investment platform
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Midscale Hotels and Experience-Focused Resorts Drive Profit Gains Across Europe
Some parts of the European hotel market are doing much better than others — and the winners might not be who you’d expect.
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When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Hotel groups grow loyalty membership despite 'points fatigue'
Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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How Art-Invest improved revenues, profit and value at the Leonardo Royal Hotel Berlin Alexanderplatz
Since acquiring the Leonardo Royal Hotel Berlin Alexanderplatz four years ago, Art-Invest Real Estate has improved revenues, profit and value at the 346-bedroom property.
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Please hold, your upgrade is coming: 10 promising European startups focused on hospitality
Hospitality is built around people. It covers everything from restaurants and hotels to guesthouses and campsites, focusing on how visitors are welcomed, served, and looked after. It is a day-to-day, operational sector that relies heavily on timing…
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Is AI going to make hotel websites obsolete?
We are already witnessing the emergence of the Personal AI Agents. ChatGPT Operator, Google Gemini AI Agent, Microsoft Copilot AI Agent, Claude AI Agent, etc…
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