What’s next for hotel online bookings?
After more than one year of global pandemic, we are yet to grasp all the different ways in which the virus has changed our lives…
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Digital Upselling: Go Where The Margins Are!
Due to the ongoing pandemic, hotels have lost several months' worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels…
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Hospitality startup Cosi raises €20M to fuel European expansion
Germany-based hospitality startup Cosi Group has raised €20 million to accelerate expansion in Europe.
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Rethinking hotel distribution channels
What is hotel distribution? A hotel distribution strategy is a plan of action for selling rooms profitably through a variety of channels.
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Reexamining the Communications Hierarchy for Centennial Guests
It seems like just yesterday we were talking about how to adjust your method of communications to better appeal to millennial guests…
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Oyo’s Recovery Work Includes Progress on Technology Fixes
Among the highest items on the wish lists of Oyo hotel owners and managers, according to a partner survey, is the ability to assert more direct control over room rates, and to have the flexibility to extend stays and process early checkouts in the…
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Tiered Marketing Approach To Hotel Recovery
Hotel markets across the US are behaving differently. They are rebounding at a different pace. Even hotels within the same market are not seeing the same patterns.
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HB Exclusive: NextGuest Merges with Cendyn
Cendyn, a leading provider of cloud software and digital marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and digital marketing leader, combine to become the largest scalable CRM and digital marketing…
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How to prepare your hotel for summer staycations
Becoming increasingly apparent is the unlikelihood of summer holidays abroad. With dreams of boarding planes and jetting away into the sunshine essentially dashed, all any of us can do is start thinking about staycations…
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After Unanticipated 2020, Hotel Industry Knows What It’s Up Against
The end of 2020 is not the end of the problems for the global hotel industry, but it does bring hope on the wings of a vaccine that, in time, could be a panacea for wait ails it: fear.
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From the rebound of key hotel performance metrics to the potential return of group demand and international travel, the U.S. hotel industry could take its first steps on a long road to recovery in 2021…
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Excellent Customer Service? It Starts at the Top!
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
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GlobalData: Travelers May Choose Direct Booking Over OTAs Post-Pandemic
Online travel agents (OTAs) were the primary choice of booking channel for 44% of global respondents in Q3 2019, according to GlobalData, a data and analytics company…
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Improving the Hotel Bottom-Line Begins With Knowing How to Read a P&L
"Here's the bottom line..." It's a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point.
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In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search out the brands they want to buy from, how they choose between options and what they expect with regards to service…
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How to improve the communication systems between departments
What is the top priority in most hotels? Efficient and valuable guest service. However, the quality of guest service largely depends on the way hotel departments communicate…
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Second UK lockdown hurts hotels in run-up to holidays
Advances in COVID-19 vaccines and an extended shoulder season for rural and seaside hotels offer hope for the U.K. hotel industry, but the picture remains far from rosy as the country gets set to end its second lockdown on 2 December…
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Writing your plan for 2021 starts with the PMS
Planning ahead into 2021 amidst ongoing second wave lockdowns, staged reopenings and the dangling carrot that is a vaccine is a doozy…
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