The benefits of flexible working practices in the hotel sector
Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel’s work-life balance but also to the organization and its capacity for…
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Why your hotel needs a sleep program
It’s likely part of every hotel organization’s reason of being to provide guests a welcome place while traveling where they can get a good night’s sleep to feel refreshed for the road ahead…
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Going on a vacation might seem like a rather unconventional way to try to improve your sleep habits.
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Five ways pre-stay communications help labor productivity
Guest expectations were put through the ringer this past summer…
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Building a Pet-Friendly Experience: 4 Key Things We Learned from Guest Reviews
More pet owners are looking for ways to share their traveling experience with their furry friends, so what do guests like or dislike when it comes to a pet-friendly hotel experience? Explore our selection of guest reviews…
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5 Reasons Why Employee Safety Devices Are a Must-Have Budget Item for 2023
Hoteliers are knee deep preparing 2023 budgets, but until the hospitality industry is back in full swing, many will be looking for ways to short-cut spending…
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Going Long for Hotel Longevity Part III: Sleeping on a Pile of Profits
What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
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Concord Hospitality Gets Creative with Employee Recruitment, Retention Strategies
From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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6 Ways to Use QR Codes. Seven suggestions for adding contactless tech to your hospitality business
QR codes may resemble little boxes of pixelated TV fuzz, but they’re actually high-tech tools that can help streamline your business practices and potentially increase sales.
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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BED AND BREAKFAST PACKAGES NEED TO EVOLVE
Packaging is awesome for hotels; the bed and breakfast (B&B) package is fantastic for both increased revenues and guest satisfaction where, typically, the more a guest uses a hotel’s amenities the happier they are with the onsite experience…
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Fraud Protection for Hoteliers: What You Need to Know
As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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TRAINING THAT REKINDLES PURPOSE, IGNITES PASSION
The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Revealed: The top upselling deals and trends for 2022
Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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Are Hotel Guests Talking the Talk but Not Walking the Walk on Sustainability?
A while ago, I was conducting some focus groups with frequent travelers. The participants were educated, experienced, and frequent guests at hotels and resorts…
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The Travelin’ Man: Understanding What Travelers Want from a Hotel
The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed.
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From B&B to B&L for a hotel package
The bed and breakfast (B&B) bundle is the classic of classic packages that nearly any hotel can use to help build revenues…
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Eight Simple Ways Hotels Can Streamline Housekeeping Duties
By including these strategies and tactics into your management plan, your hotel will be able to optimize hotel housekeeping duties to a manageable level.
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