Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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Hotel robots work best for delivery, not bartending, Taiwan operator finds
As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation.
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Travelers, beware: Netflix just killed the ability to cast content from your phone to TVs
For years, the ritual was simple: Check into your hotel room, connect your phone to the Wi-Fi, and tap a single button to beam the latest season of Stranger Things directly to the TV. It was a relatively frictionless way to bypass clunky hotel…
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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The End of the Hyperlink Economy: How to Take Advantage of the Zero-Click Search?
With the advent of AI Search, Answer Engines and people no longer clicking on Google’s listings because of the answers provided in the Answer Box by Google’s own Gemini AI, how do you structure your marketing in this new zero-click world…
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The #1 Mistake Hotels Make with AI: Bolting It onto Old Workflows
AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators. The promises are shiny: faster check-ins, smarter pricing…
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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There’s A Reason Why You’re Seeing More Hotels With Rounded Shapes
From the sweeping façades of Dubai’s Jumeirah Marsa Al Arab to curved saunas at Austria’s Das Edelweiss, here’s how and why luxury hotels use the power of the curve to shape guest experiences.
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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Building hospitality resilience in an era of escalating natural disasters
The hospitality industry operates at the nexus of service and environment, making it uniquely vulnerable to the escalating frequency and intensity of natural disasters. Recent events in North Carolina, Texas and New Mexico serve as stark reminders…
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The biggest tech shift in travel isn't AGI — it's real-time translation, says a luxury hotel mogul
Picture yourself in a tiny sake bar on Japan's Noto Peninsula, swapping stories with the chef in flawless, real-time translation.
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The Growing Role of Indoor Plants in Hotel Spaces: More Than Just Decoration
In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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What is fuelling the hotel conversion frenzy?
The US hotel market is in the grip of a full‑blown conversion boom - and investors are here for it. Rising construction costs, tight zoning and a thirst for speed to market have pushed brand‑to‑brand and adaptive‑reuse projects to the front of deal…
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Running a successful hotel is predicated on a lot of things. The PMS is pivotal.
There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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From dirty data to performing miracles - hotel approaches to AI
Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust…
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Owner plans to cut up and remove five-star hotel from Beirut
UAE billionaire Khalaf Al-Habtoor is considering hiring a Chinese company to deconstruct his five-star hotel in Beirut and move it to another country, following a decision in January to end all investment in Lebanon…
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How to overcome revenue managers’ aversion to the direct online channel?
Recently, a revenue manager reacted to my LinkedIn post about independent hoteliers’ overdependence on the OTAs by stating Even with the best intentions, money and talent, there's no way independents can beat the big OTA's in search and make money…
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