7 lessons I’ve learned: Adam Dyke
In our new monthly feature, hospitality leaders share the moments that have taught them valuable career lessons. Adam Dyke, general manager of The Grand, York reflects on the biggest takeaways from his prolific career in hospitality…
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Hospitality industry hiring crisis reaches new heights
Many activities undertaken in leisure time in the U.S., including eating out, traveling and recreation, depend on a large workforce. Data from the U.S…
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The Problem With "Just Ask a Manager" — And Why AI Needs to Meet Workers Where They Are
In hospitality, knowledge is power—but only if it’s accessible. Too often, the people who need critical answers the most—the ones on the floor, in the kitchen, or starting a shift—are the least likely to find them quickly…
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Hotels work to retain foreign staff to tackle labor shortage
As inbound tourism to Japan skyrockets, the hospitality industry is facing a labor shortage and is increasingly relying on foreign staff to clean rooms, make beds and keep hotels running.
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How Luxury Hotels Are Trying to Out ‘White Lotus’ Each Other
If you don’t have your own Bengal tiger or roller coaster, are you even in the game?
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10 Hotel Truths for 2025 (That Actually Matter)
We’re halfway through 2025, it’s time to call it like it is and hospitality has seen a lot; some great ideas, a lot of noise, and more than a few flops.
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During the EHL Open Innovation Summit in Lausanne, we had the opportunity to sit down with Dr…
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Are hotel membership schemes worth it? We crunch the numbers
These members’ clubs give access to hotel discounts, added value such as breakfast and even airport lounge access. Not all work out cheaper than booking direct, though…
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The overlooked lever for maximizing hotel profits
Hotel owners and investors who focus solely on top-line metrics like RevPAR are overlooking the hidden driver of profitability: a data-powered, performance-driven culture where employees are empowered with real-time insights that boost their…
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RIU Hotels & Resorts announces a new step forward in the generational handover process
RIU Hotels & Resorts is continuing to make progress in the generational handover that began with the retirement of Carmen Riu in July 2024…
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Who was Margarita Fores? Celebrity chef, 65, found dead in Hong Kong hotel
Celebrity chef Margarita Forés has died at the age of 65, her family confirmed in a post to Instagram on Tuesday.
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Beyond luxury: differentiation and wellness in hotels and branded residences
In an increasingly competitive landscape, differentiation has become one of the biggest challenges for luxury hotels and branded residences, with traditional markers of high-end hospitality no longer no longer adequate when seeking to create a true…
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Swiss hotel boots Israeli family in alleged antisemitic incident
An Israeli man said he and his family were kicked out of a luxury hotel in Switzerland by a manager who told them to leave because they’re Jews. The hotel rejected the allegations.
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Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
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Miami hotel to pay $100,000 settlement after firing worker 4 days after stillbirth
A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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The Paradox of Standards: How mastery elevates personalization in hospitality
Today’s hotel guests seek emotional connections during their stays, challenging the industry to balance authentic experiences with consistent brand standards.
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