Hotel safety takes centre stage after UK incidents
UK hotel incidents have renewed focus on safety, security and stronger emergency procedures to protect guests and staff.
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Songtsam gives travellers a new way to experience Tibet through a locals-first approach
With no televisions, limited wi-fi and ultra-remote locations, Songtsam hotels are proving to be sanctuaries for those who want to switch off and recharge
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How investing in staff wellbeing generated higher revenue at the Maldives’ Patina Hotels & Resorts
Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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The Aman Infiltration: How a Global Money Laundering Kingpin Tainted a $3 Billion Hotel Brand
As law enforcement closes in on Benjamin Mauerberger’s scam network, the luxury Aman hotel brand faces a boardroom civil war as elite shareholders demand to know how a global fugitive laundered "pig-butchering" proceeds into their $3B portfolio…
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Executive Housekeepers in the Spotlight at Halekulani
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Punching, Slamming, Screaming: A Chef’s Past Abuse Haunts Noma, the World’s Top-Rated Restaurant
Dozens of former employees say René Redzepi inflicted physical and psychological violence on the staff for years.
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Hilton, Hyatt … why are we letting hotel owners act with impunity?
When the same ownership group repeatedly parts ways with major international operators, it starts looking like a pattern.
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Hospitality Sector Sees Spike in Phishing Activity: How Hotel Owners Can Protect Their Businesses
Hospitality businesses are being urged to strengthen their cybersecurity practices following a significant increase in phishing attacks within the industry.
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You buy it, we’ll run it: the secret life of the ‘white label’ hotel manager
They’re responsible for operating almost half of the world’s branded hotels, boosting the bottom line through expertise in areas like operations, sales and revenue management. But they remain almost unknown outside the hospitality sector…
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What Quantum Physics and Revenue Management Have in Common
At first glance, quantum physics and revenue management should never meet…
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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How Makkah’s hotels sustain performance under constant high demand
What GMs can learn from Makkah’s operational playbook to build resilient hotel operations. When every day feels like peak season, hotel leadership becomes less about managing the moment and more about building stamina…
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The millionaire owner of a historic Minnesota hotel that burned down last year has been accused of setting it ablaze to rip off his insurance company.
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United Airlines Can’t Find Hotels Willing To Take Its Flight Attendants – Here’s Why
United Airlines is reportedly struggling to find hotels that will take its flight attendants during layovers, according to the Association of Flight Attendants (AFA-CWA) which represents more than 25,000 crew members at the Chicago-based carrier…
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Former outback pub manager claims ‘rape me’ messages to worker were ‘work terminology’
The former manager of a famous outback pub in a West Australian tourist hotspot has told a jury that messages he sent to his employee asking her to “rape” and “abuse” him were “work terminology”.
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7 lessons I’ve learned: Adam Dyke
In our new monthly feature, hospitality leaders share the moments that have taught them valuable career lessons. Adam Dyke, general manager of The Grand, York reflects on the biggest takeaways from his prolific career in hospitality…
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Hospitality industry hiring crisis reaches new heights
Many activities undertaken in leisure time in the U.S., including eating out, traveling and recreation, depend on a large workforce. Data from the U.S…
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