Travelodge wants to roll out ‘contactless’ self-serve hotels
Travelodge is considering opening more hotels where guest don't have to talk to staff at all during their stay
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Please hold, your upgrade is coming: 10 promising European startups focused on hospitality
Hospitality is built around people. It covers everything from restaurants and hotels to guesthouses and campsites, focusing on how visitors are welcomed, served, and looked after. It is a day-to-day, operational sector that relies heavily on timing…
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Hotel glitch hits Thai travel scheme as bookings halted despite unused subsidies
Top hotels suspend bookings under ‘Half-Half Thai Travel 2025’ scheme due to system glitches.
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Why Hotel Tech Doesn’t Move Faster
Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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Food for thought: is hotel website SEO dead?
In spite of all the buzz around genAI, the AI Search market share in 2024 was a paltry 0.25% of the global search market vs. Google’s 93.57% share.
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Better Sleep, Better Business: How WaverBed CEO Mark Baird is Helping Hotels Turn Rest Into Revenue
With an estimated 1 in 3 adults experiencing sleep disorders and the sleep technology market projected to add over $400 billion by 2028, the hospitality industry stands at the cusp of a revolution in guest experience…
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An AI-powered hotel is coming to Las Vegas
With a base price of $300 per night, Otonomus hopes to mimic the Airbnb model—but with more AI-enabled customization.
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Holoconnects to Debut AI-Powered Holographic Avatars, Hospitality Features and More at CES 2025
Holoconnects, a leading technology provider of 3D holographic solutions, today announced it will showcase the latest features of Holobox and Holobox Mini – plug-and-play holographic devices that project lifelike 3D images and videos – at CES 2025…
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Hotel technology predictions for 2025
In the face of low or flat rate growth, hotels will turn to ecommerce, actionable data insights, and generative AI to maintain profitability.
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4 Trends to Watch in 2025: The Future of Technology and AI
With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead, 2025 will be interesting.
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AI - From Buzz to Practical Implementations in Hospitality
There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general.
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Travel agent’s chatty AI call-handlers take off
Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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Hotel Assistant: World’s first end-to-end AI voice hotel agents take 10,000 calls a day
The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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A NEW fleet of butler robots will serve Brits with booze and food at an iconic Benidorm hotel - and they'll even interact with guests.
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Meet Bengaluru hotel's work-from-home receptionist. Netizens debate over innovation vs inconvenience
A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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Holidays can cost 50% more if you book on a computer, not a smartphone app
Families planning half-term breaks face paying up to 50 per cent more on Booking.com if they use a computer rather than the travel firm's smartphone app.
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