Hotel Staff Reveal The 6 Biggest Mistakes Guests Make During Their Stay
Want a premium hotel experience? Don't make these errors on your next trip.
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Singapore group to bring ‘entry-level’ luxury to London with new hotel
Ellen Kensington marks the second addition to KOP Group’s UK portfolio following its acquisition of Charlton House in Somerset last year.
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Apple and Google wallets are part of a plan to make the hotel room key card obsolete
Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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Hotel Loyalty Is Dying As Brands Choose Owners Over Guests
This is going to sound harsh, but I find big hotel chains to be among the more duplicitous businesses in travel. Ouch, I said it, give me bed bugs and an overcooked egg!
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Public-funded facilities offering ‘hotel’ services to be investigated
Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Airbnb to mimic luxury hotel services to offer guests more
Accommodation rental giant wants to expand its experiences to offer services such as massages and private chefs.
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Hotels in crisis – are they ready to communicate in an emergency?
Six found dead at Grand Hyatt Bangkok.’‘Detectives investigating devastating Glasgow hotel fire’‘Woman found dead at five star Surrey hotel – man suspected of murder.’‘Hilton hotel in Paddington evacuated after laundry fire.’…
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Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in…
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My Place Hotels CEO talks evolution of extended stay, breaking the mold
With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.
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The Savoy’s head concierge on the changing demands of modern hotel guests
Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
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Data Analytics of Yesteryear: What Is New Is Old
Many of us go on big trips to celebrate milestones in our lives – birthdays, weddings, anniversaries, graduations, retirements.
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Anyone who’s worked with the general public knows how baffling some people’s behaviour can be.
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Airbnb Wants to Woo Hotel Customers With Luxury Offerings
Airbnb is reportedly planning luxury offerings like personal chefs to entice travelers away from hotels…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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