Moon hotel startup hopes you get lunar lunacy, drop $1M deposit for 2032 stay
Step 1: Ask for deposit. Step 2: ??? Step 3: Build Moon hotel empire
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When will humanoid robots start cleaning my hotel room?
As we enter 2026, humanoid robots are no longer a futuristic concept. They are being tested in factories, warehouses, and even domestic environments. With labour shortages still pressuring hospitality operations, the question is no longer if robots…
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AI’s Ridiculous Response to a Ridiculous Question
As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr Shreekant Vijaykar of COPC Inc, one of the other speakers, talk about AI and how you can’t always trust its responses…
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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Think Outside the Guestroom: Innovative Strategies to Drive Hotel Revenue
If your hotel’s top-line revenue is stalling or declining, you should consider ways to increase the other line items.
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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US porn tycoon buys up plush Scots hotel as she reveals vision for future
She and daughter Sydney have teamed up to transform the 1625 landmark
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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7 things boomers do at hotel breakfast buffets that make millennials die inside
The breakfast buffet is a strange social experiment where generations collide over scrambled eggs and mini muffins, revealing patterns that are impossible to ignore.
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London’s hotel patissiers battle as cakes become big business
The lines are the city’s top hotels and the weapons are Chantilly cream and croquembouche, as celebrity chefs compete to feed our appetite for fancy cakes
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The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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When heads of state come to visit your hotel they usually make a bit of a show. The Russians are no exception; they even bring their own warship, the KGB and a wad of cash!
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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Get Your Kicks: Stay Like the England Teams in the Ultimate Football‑Themed Hotel Suite
Hilton and the England Teams unveil the ultimate superfan sanctuary, featuring iconic wall-to-wall memorabilia and a private heated outdoor cinema.
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'I stayed in the world's largest capsule hotel - I made one awkward mistake'
It costs from £30 a night, is right in the heart of London, but there's a catch - you can only just about sit up in bed
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David Marriott, chairman of the board of Marriott International, settled a decades-old pronunciation debate this week during an event with loyalty members at the company’s headquarters in Bethesda, Md…
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Former outback pub manager claims ‘rape me’ messages to worker were ‘work terminology’
The former manager of a famous outback pub in a West Australian tourist hotspot has told a jury that messages he sent to his employee asking her to “rape” and “abuse” him were “work terminology”.
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Rising star chef arrested after 'robbing three banks on the same day'
Valentino Luchin is a celebrated chef who has worked in the California food industry for decades - but the robbery accusations are not his first run-in with the law
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