How hotels can protect guest data in the face of rising cyber threats
Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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How Wyndham scales AI to improve hospitality at 8,400 hotels
The business model for Wyndham Hotels & Resorts purposefully embraces sprawl. The hotel franchising company has about 8,400 hotels across six continents, comprising a portfolio of 25 brands, including Days Inn, La Quinta, and Ramada…
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How AI is transforming trip planning and hotel discovery
AI platforms like ChatGPT, CoPilot and Gemini are increasingly popular tools for planning travel. Unlike traditional search which delivers pages of results, AI narrows down the selection.
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China’s Hotel Market Is No Longer Global - It’s Platform-Controlled
China’s hotel market is increasingly shaped by domestic digital platforms, with companies controlling distribution, pricing visibility, and customer access in ways that differ significantly from those in Western markets…
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Hotels Technology AI Implementation Getting Search Strategy Wrong in 2026
Hospitality tech leaders argue hotels are implementing AI incorrectly by prioritizing search optimization in 2026. Industry experts say the sector needs fundamentally different strategies to unlock AI's true potential…
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Hackers siphon data from 5M hotel guests, feeding it live onto Telegram
Cybernews research has uncovered a massive operation that was siphoning booking data from Spanish and Austrian hospitality platforms. Millions of hotel goers may have been exposed.
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Hotels in Brazil must adopt digital guest registration by 20 April
Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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The Rumors About the End of Google Search Are Highly Exaggerated
Google’s financial results for 2025 are out and they paint a very interesting picture of the state of traditional search engines vs AI search.
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Who needs PR in the age of AI: can’t ChatGPT just do it all for me?
Becca Krug, client services director at Davies Tanner, assesses the strategic role AI should and shouldn’t play in a hotel’s marketing and PR activity.
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CMA launches investigation into leading three hotel chains
Watchdog is probing whether hoteliers broke competition law by sharing sensitive market data
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Hospitality Sector Sees Spike in Phishing Activity: How Hotel Owners Can Protect Their Businesses
Hospitality businesses are being urged to strengthen their cybersecurity practices following a significant increase in phishing attacks within the industry.
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Who Owns The AI Hotel Stack? A 2×2 Market Map Of Venture Capital’s Biggest Bets
Venture capital has rarely moved with such conviction into a single industry vertical. In the past 18 months alone, more than $2 billion has flowed into AI-native hospitality technology startups, backing companies that promise to rewire everything…
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Washington Hotel in Japan discloses ransomware infection incident
The Washington Hotel brand in Japan has announced that that its servers were compromised in a ransomware attack, exposing various business data.
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Sabre Corporation (NASDAQ: SABR), a leading global travel technology company, today announced a new agreement with Shanghai Fuxun Information Technology Co…
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