When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Is AI Killing Your Hotel Sales?
Why Agentic Search Is Quietly Rewriting the Rules and How to Keep Up
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Now, in a courageous initiative set to shake up the tourism market, industry heavyweights with a background in tech are backing a bold new startup, DirectBooker.
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European hotels show interest in AI but gaps remain
According to a recent survey conducted by the University of Applied Sciences of Western Switzerland Valais (HES-SO Valais-Wallis), the interest is there, with hoteliers reporting AI can be useful for reservations (68%), marketing (62%), customer…
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Dubai to debut restaurant operated by an AI chef
In Dubai, your dinner might soon come with a side of source code. WOOHOO, a restaurant that bills itself as "dining in the future", is set to open in September in central Dubai, a stone's throw from the world's tallest building, the Burj Khalifa…
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LodgIQ Launches its Guide to Future-Proof Hotel Revenue Management Strategies
New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches
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A Closer Look: 4 AI Voice Tools Transforming How Hotels Handle Reservations and Guest Communication
Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication…
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Moving beyond points: The state of hotel loyalty programs
The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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Running a successful hotel is predicated on a lot of things. The PMS is pivotal.
There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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The travel trends of the future
Artificial intelligence could end up closing down the world of travel as it increasingly limits results to a traveller’s known wants and desires as opposed to giving them fresh ideas.
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Holoconnects to Debut AI-Powered Holographic Avatars, Hospitality Features and More at CES 2025
Holoconnects, a leading technology provider of 3D holographic solutions, today announced it will showcase the latest features of Holobox and Holobox Mini – plug-and-play holographic devices that project lifelike 3D images and videos – at CES 2025…
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Hotel technology predictions for 2025
In the face of low or flat rate growth, hotels will turn to ecommerce, actionable data insights, and generative AI to maintain profitability.
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4 Trends to Watch in 2025: The Future of Technology and AI
With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead, 2025 will be interesting.
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AI - From Buzz to Practical Implementations in Hospitality
There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general.
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Travel agent’s chatty AI call-handlers take off
Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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Don’t rely soley on AI marketing in 2025 for direct hotel sales warns Mirai
“Hoteliers wanting to drive direct sales shouldn’t rely solely on rapid AI-based placements for their marketing strategy in 2025” warned Mirai’s Pablo Delgado during an executive panel at Phocuswright – taking place this week in Phoenix, Arizona –…
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ChatGPT's Real-Time Web Search is a Game Changer for Hotel Marketing
The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages…
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