What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them…
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The BW Hotelier IHA-2023, known as the Indian Hospitality Summit and Awards, had its 7th edition with the central theme of “Embracing the Future" at Pullman Aerocity New Delhi…
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2024 Budget Planning: What Is Top of Mind for Hotel Owners & Operators? - By Michael Grove
Budget season is upon us, and around the world hotel owners and operators are buried deep in data trying to come up with 2024 performance numbers.What unique challenges are hotels facing in the 2024 budgeting and planning process? HotStats reached…
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Wyndham’s Reasoning Behind Refused Choice Takeover
Choice Hotels announced an unsolicited offer to Wyndham’s shareholders on Tuesday, after negotiations had broken down. Wyndham later on that day released information on why they refused Choice’s proposal that centered on future growth prospects…
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As of Oct. 17, cardholders of the Chase Sapphire Reserve® card, Chase United MileagePlus cards and invite-only J.P…
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Marriott Bonvoy reveals future travel trends
The company believes that travelling solo, visiting ‘dupe destinations’, and using AI in the booking process will be key trends in the coming years…
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Oracle (ORCL) Cloud Empowers Minor Hotels' Guest Service - By moving to the cloud
Oracle ORCL recently announced that Minor Hotels is enhancing the operations of 100 of its properties by implementing Oracle OPERA Hospitality Cloud…
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A new deal between Tesla and Hilton will make electric vehicle charging far more accessible for visitors to the popular hotel chain…
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International Hotel Investments (MTSE:IHI) Is Finding It Tricky To Allocate Its Capital
When it comes to investing, there are some useful financial metrics that can warn us when a business is potentially in trouble…
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InterContinental Hotels & Resorts Launches Luxury Brand Evolution
InterContinental Hotels & Resorts announced the launch of an extensive global brand evolution designed to reimagine the luxury travel experience…
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Accor, Hilton, IHG, Marriott & Radisson Form Procurement Alliance
Accor, Hilton, IHG, Marriott, and Radisson have formed with two procurement organizations, Avendra and Entegra, a Hospitality Alliance for Responsible Procurement (HARP)…
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Jin Jiang, Leading Hotel Giant in China, Embarks on Hotel Sustainability Basics Journey with WTTC
This collaboration emphasizes the pivotal role of sustainability in meeting the changing demands of travelers and preserving our planet. The announcement was made during the inaugural visit of Julia Simpson, President & CEO of WTTC, to China…
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Inside Hilton’s accelerating mission to become the destination of choice in Asia
The hospitality giant ubiquitous in the US has been expanding rapidly across Asia…
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Dubai Party Hotel Operator Five Plans IPO in City in 2025
FIVE Holdings chairman says long-term goal is an IPO and would list in Dubai, and possibly in London too…
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Hilton CEO Christopher Nassetta Seeks ‘Even Playing Field’ for Hotel Fees — Full Video
Hilton President and CEO Chris Nassetta said a lot on the Skift Global Forum stage. Most notably, he advocated for U.S…
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Now trending at hotels: Sleep, wellness and "bleisure"
Post-pandemic travelers prioritize a good night's sleep, healthy lifestyle amenities, and "smart" rooms with lots of technology — and they're combining business with pleasure in a trend known as "bleisure," Hilton says in a new report…
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SO/ Auckland X Superette: Are luxury brand-hotel partnerships the next era in high-end vacations?
There’s a new trend taking over the fashion world and it may change the way you vacation…
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8 Secrets To Success In Hotel Industry
In the ever-competitive realm of the hospitality industry, standing out is not just a matter of offering a room for the night…
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