Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Hotel tech: Are hotels getting too smart?
From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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Noble House preps for next moves
The next-generation Colee family leadership of owner-operator Noble House Hotels & Resorts is gearing up for what they expect to be increasing opportunity for equity participation, acquisition and third-party management growth by launching an…
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‘The White Lotus’ Headed To France For Season 4 – The Dish
Welcome to Le Lotus Blanc — The White Lotus creator Mike White and HBO have zeroed in on France as location for the upcoming fourth season of the hit murder mystery comedy-drama series, sources tell Deadline. A rep for HBO declined comment…
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Who’s the Hermit in the Presidential Suite?
In hotel penthouses around the globe, rock stars and heads of state have been displaced by cocooning patients looking to emerge as immortal butterflies.
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How to turn hotel spaces into multipurpose venues
Today’s hotel guests arrive with high expectations. They want more than a place to sleep—they’re looking for experiences that justify premium rates and create lasting memories. That means every square inch within a hotel needs to do more…
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Airbnb seems set up for hotel expansion, competition with OTAs
Airbnb is changing its service fee structure from split to single fee, potentially positioning the company to compete with online travel agencies (OTAs) like Expedia and Booking.com. But not all affected will benefit. While it may give the…
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Reimagining the Guest Experience in 2025: Why AI Alone Isn’t the Answer
Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a…
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Can ‘fun’ shake up franchising in Asia Pacific?
Ovolo bets its ‘fun’ ethos and unique design can rewrite the rules of franchising in Asia Pacific, but is the region ready for non-conformity?
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Hotel Sales Teams Need Fewer Leads, Not More
Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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There’s A Reason Why You’re Seeing More Hotels With Rounded Shapes
From the sweeping façades of Dubai’s Jumeirah Marsa Al Arab to curved saunas at Austria’s Das Edelweiss, here’s how and why luxury hotels use the power of the curve to shape guest experiences.
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First, I want to thank everyone actively commenting on this hot topic here, only through open discussion can we understand the problem and find real solutions, rather than speculate on trendy terms.
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OYO pioneers use of Google’s Veo 3 technology in Indian hospitality, launches pilot in Europe
OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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Travelodge wants to roll out ‘contactless’ self-serve hotels
Travelodge is considering opening more hotels where guest don't have to talk to staff at all during their stay
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How Much Should Hoteliers Be Spending on Marketing?
With the 2026 budgeting season around the corner, the question of marketing investment has once again become front and centre. In a recent Hospitality Net Viewpoint Max Starkov set the stage by highlighting a striking imbalance: while U.S…
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