Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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Wyndham Hotels & Resorts Reports Third Quarter 2021 Results
Company Increases Dividend 33% to Pre-Pandemic Level Raises Full-Year 2021 Outlook
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Accor's Third-quarter 2021 revenue of €589 million up 79% like-for-like
STRONG RECOVERY IN ACTIVITY DURING THE SUMMER. IMPROVEMENT IN EBITDA SENSITIVITY AND CASH BURN INDICATORS FOR FULL-YEAR 2021. ORGANIC OPENINGS AT 10,000 ROOMS
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Hilton reports Q3 net income of $240M
Hilton, for the third quarter ended Sept. 30, reported net income of $240 million. The company’s results were aided by the continued strength of leisure travel, as well as an uptick in business travel…
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INTREPID TO OPEN “HYBRID HOTELS” ACROSS AUSTRALIA AND NZ THROUGH NEW JOINT VENTURE
INTREPID TRAVEL PLANS TO OPEN A SERIES OF “HYBRID HOTELS” ACROSS AUSTRALIA AND NEW ZEALAND THROUGH A JOINT VENTURE WITH DRIFTER HOSPITALITY GROUP…
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Amid a Labor Crunch, One Hotel Tried Something Different
Opening a hotel amid even normal times is a challenge. But these times are anything but ordinary. For The Rockaway Beach Hotel, in Queens, NY, opening last fall was compounded by a raging global pandemic and a resultant labor crunch…
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The difference between expense and investment
In the hotel business we need to be relevant and on top of the key issues that make our venture successful and ultimately sustainable in the long run.
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Why Housekeeping Is More Than Just a Clean Room
Having the right technology in place can help hotels dramatically increase housekeeping productivity and reduce labor costs, in some cases providing up to 500% ROI within just months of implementation…
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Hoteliers Cautiously Optimistic about Business Performance in 2022
“How optimistic are you about business performance over the next 12 months?” - Hoteliers’ answers to this new question, introduced in our ongoing Hotelier PULSE survey and published for the first time in the 18th Edition of the Hotelier PULSE…
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Four Seasons President/CEO John Davison to retire next year
Four Seasons Hotels and Resorts President/CEO John Davison has informed the company’s board of directors that he intends to retire in 2022. He will continue to lead the company until the selection and onboarding of a new CEO is completed next year…
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Top 5 Big Ideas for Your Hotel Revenue Management Strategies
As the travel and hospitality world turns the page on a period of uncertainty, we begin a new chapter in the industry centered around recovery, rebuilding, and renewed efforts towards revenue optimization…
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Sevda Oztetik: the hotel should be eco-friendly and we take it for granted
We talked with Sevda Oztetik about the trend for sustainable tourism and its implementation in hospitality…
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Pandemic Re-Instructs How a Culture of Sales Remains Fundamental to the Revenue Management Process
The novel coronavirus pandemic, which continues to impact our lives, society, and economy in less than predictable waves, does influence hotel asset classes and geographic markets in different ways…
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Protect Your Guests, Brand from Automated Cyberattacks
No matter how convenient it is to book rooms, how fast the contactless check-in system is, or how clean your hotel is, if you are not protected from automated attacks, you are putting your hotel and your guests at risk…
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Hotels Have a Labor Problem. Is This the Long-Term Solution?
It’s been said that perception is reality. Under that maxim, hoteliers are feeling vexed by the labor shortage.
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How Hosted Telecom Eliminates Communication Silos
Technology incongruencies can be a significant driver of communications silos in the hospitality sector…
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Hospitality Financial Leadership – Money Never Looks After Itself
I do not know about your experience, but for me growing up in the hotel world, and especially my first decade working in F&B and rooms, the adage, “Look after the guests and the money will look after itself,” was literally beat into my head…
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Aslan Serkan: Tasigo hotels in Kazan. The first design and eco-friendly
Aslan Serkan has a classic career path as a hotelier - from bell boy, whom he worked every summer in Turkey, to the general manager of the Kazan Palace by Tasigo and Neo Kazan Palace by Tasigo hotels in Kazan…
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