The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Hotels in Brazil must adopt digital guest registration by 20 April
Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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How public support can make a deal stack up
Public support can take many forms when it comes to getting a project off the ground, but today, there is one critical type of support many hotel developers don’t just want, they need: public incentives…
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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World Cup has a massive hotel problem
With the 2026 FIFA World Cup soon to be held across 16 host cities in North America, the international soccer tournament was initially expected to be a tourism gold rush.
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Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Complex investor landscape to unlock rewards
A richer and more complex investor landscape will continue to benefit the hospitality industry, delegates heard at the IHIF EMEA in Berlin on Tuesday.
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Single-use hotel toiletries get extremely bad press and have even been banned in several U.S. states, but were loved by many travelers. A sustainability scientist from Ohio State University lays bare the reason behind the shift…
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Hired for What You Pretend to Know
Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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Rising costs and staffing gaps hit US hotel sector
New AHLA survey findings show that rising operating costs and ongoing staffing shortages are continuing to weigh on the US hotel industry.
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Hotel staff reveal 6 behaviors that instantly label guests difficult
Most travelers genuinely believe they are reasonable, low-maintenance guests. Check in, sleep well, check out. Simple. Yet, behind the polished smiles and crisp uniforms at front desks around the world, hotel staff are quietly having a very…
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A Trend in the Making: How Ongoing Conflict Could Reshape European Travel Demand
Geopolitical tensions are driving travelers away from Middle East hubs toward Asian and European alternatives, with fuel costs rising from $95 per barrel.
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Could Marriott Debut a New Hotel Chain?
What does it mean when a hospitality giant debuts a new brand? The last few months have seen a few examples.
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How Rocco Forte Built A Luxury Hotel Empire Following A Brutal Takeover
The veteran hotelier candidly discusses the challenges he’s overcome, the work-balance myth and his ambitious plans.
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Hotel valuations stall across Europe, impacted by war, instability and US leadership
Europe: Hotel consultancy HVS’s annual European Hotel Valuation Index (HVI) shows hotel valuation grew only 0.2 per cent across the continent in 2025.
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