Fourth-generation Hong Kong native Kristina Snaith-Lense talks about her career journey, striking a work-life balance, and embracing her multicultural upbringing
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As far-reaching as the vision of Saudi Crown Prince Mohammed bin Salman is, the fruit of his efforts is becoming apparent. The kingdom aims to provide tourists and visitors with the royal treatment through a first-of-its-kind seven-star hotel…
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Solving staff shortages in a disruptive future
If you visit a hotel owned by Germany’s Aroundtown in the not-too-distant future, you might find the check-in experience managed by a hologram. Real estate investor Aroundtown, which holds around 80 hotels in its diverse, pan-European portfolio –…
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Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
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Miami hotel to pay $100,000 settlement after firing worker 4 days after stillbirth
A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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Simon Sio grew up in humble surroundings in the heart of Macao, living in an old building directly across from what was then the city’s grandest accommodation, Hotel Central…
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The Paradox of Standards: How mastery elevates personalization in hospitality
Today’s hotel guests seek emotional connections during their stays, challenging the industry to balance authentic experiences with consistent brand standards.
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Is the Emory the Most Private Hotel in the World?
It took me a while to locate the entrance to The Emory. At first, I chalked it up to my notoriously horrendous sense of direction—drop me off a few blocks from my apartment that I’ve lived in for five years, and there’s a good chance I’ll still get…
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Leadership Change at the Helm of Peninsula Hotels
In the span of a few months, the Chief Operating Officer, Peter Borer, and the Chief Executive Officer, Clement Kwok, will retire, passing their respective batons to Gareth Roberts and Benjamin Vuchot…
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When pubs and restaurants close, our culture is a casualty
Hospitality jobs have long kept struggling artists, actors and musicians going. When those gigs go, the arts are diminished too.
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The Advantages of Owning a Small Hotel
How hands-on operations, a personalized approach, and shifting market dynamics are making boutique hotels a compelling investment.
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Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia, and Eastern Europe, is excited to announce the appointment of Ugur Talayhan as Country Manager for Türkiye, Eastern and Central Europe, effective September…
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Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner
While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners…
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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Leadership hiring and retention: A looming crisis
The most effective strategy for attracting and retaining leadership talent will be offering wealth creation opportunities, such as equity participation, profit-sharing models, or even long-term incentives tied to the company’s growth and success…
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Marriott International launches Gelişim Okulu hospitality training programme in Türkiye
Marriott International reinforces its commitment to Türkiye with the launch of Gelişim Okulu, a unique vocational educational programme developed in response to a growing need to further enhance tourism education in the country…
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Glyn Aeppel on music's inspiration, taking risks
Glyn Aeppel is a hotel developer and a music composer who finds inspiration and spark her business creativity…
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BWH Hotels names new lead for China
BWH Hotels has named Harry Dong as the new President and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia, and Nepal, following in the footsteps of his father, William Dong, who previously held this role…
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