Hotel staff reveal 6 behaviors that instantly label guests difficult
Most travelers genuinely believe they are reasonable, low-maintenance guests. Check in, sleep well, check out. Simple. Yet, behind the polished smiles and crisp uniforms at front desks around the world, hotel staff are quietly having a very…
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Is Luxury Travel Really Built For Humans?
Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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The 'demanding' influencers who have become every five-star hotel's worst nightmare
The UK's poshest hotels were once solely the preserve of the rich, the famous and the royal - the wealthy, dressed exquisitely, would glide in and out of such establishments with little fanfare.
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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In an Indian hinterland town, hotels become Japanese havens for auto expats
In India's Gujarat, eating meat or seafood is frowned upon, but in the state's dusty industrial town of Vithalapur, hotels with names like Osaka Palace are churning out ramen and tempura - all to please the Japanese auto engineers and managers who…
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AI in hotels: Service upgrade or system error?
The hospitality industry faces immense opportunities and disruptions with the advancement of AI, heard some 300 hoteliers and industry stakeholders who convened at Singapore Hotel Association (SHA)’s second Hospitality Exchange (HX 2025) at Hilton…
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Fifth Woman Working at an Aimbridge-Operated Hotel Files State Sexual Harassment Allegations
Prominent Californians urge new Aimbridge CEO in his first week to “play a leading role” in resolving “allegations of sexual harassment and ineffective management”
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Amadeus brings travel technology expertise to membership in the Sustainable Hospitality Alliance
Amadeus has joined the Sustainable Hospitality Alliance (the Alliance) to bring its travel expertise to the table in the quest to support a more prosperous and responsible hospitality sector…
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Hilton says it is working to disclose mandatory fees
Hilton Worldwide Holdings (HLT.N) said on Thursday that it was working to ensure mandatory fees are displayed upfront on all its websites and apps…
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