Tribe Collection's Shamim Ehsani on the future of hotels in Kenya
Shamim Ehsani, co-founder of Tribe Collection, speaks to Globetrender about expanding his hotel footprint beyond Nairobi, to both beach and bush.
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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The 'demanding' influencers who have become every five-star hotel's worst nightmare
The UK's poshest hotels were once solely the preserve of the rich, the famous and the royal - the wealthy, dressed exquisitely, would glide in and out of such establishments with little fanfare.
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Luxury hospitality is built on connection, not algorithms: Mandarin Oriental Hotel Group CEO
Luxury hospitality isn’t built on manuals or presentations. It’s built on something far more enduring: human connection.
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More employees are ‘working from anywhere’. Can hotels keep up?
Mahogany desks in hotel rooms used to be an afterthought and the chair more often used for worn clothes than for business.
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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Fitness & Wellness Brands Must Embrace Hospitality Principles, Leaders Say
As new technology continues to proliferate, top executives believe brands that hone in on the human touch will win in 2025 and beyond
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Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this: Revenue Management made hospitality… kinda less nice.
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Star power: how celebrity can boost branded resi performance
From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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