Thousands of hotel workers across several U.S. cities went on strike over the weekend because of COVID-19 pandemic-era cuts made to the hospitality industry that they say resulted in lower wages and higher workloads…
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Holistic approach key to retaining talent and maximizing profit
The evolving landscape of human resources in the hospitality industry has become a focal point as companies grapple with the twin challenges of talent acquisition and retention, particularly as labour shortages continue to plague the sector…
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Anyone who’s worked with the general public knows how baffling some people’s behaviour can be.
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Whitbread to cut 1,500 jobs as it expands hotel business
Pub and hotel company Whitbread will cut 1,500 jobs as it restructures its business. The company said it would close more than 200 branded restaurants, which include Brewers Fayre and Beefeater, and expand its hotel business…
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In the recently released HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, the second trend investigates how the gig economy and fractional staffing models are changing talent…
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Laid-Off Staffers Say They've Been Royally Screwed by Company Operating the Brown Palace
For more than a century, the Brown Palace epitomized elegance and excellence in Denver. But the landmark hotel has been on a downward slide in recent years. And that thud you just heard? The Brown is cutting its longtime doormen and bell staff and…
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Kyoto Hotels Facing Serious Labor Shortages After Post-COVID Tourism Rebound
As Kyoto enters autumn tourism season, its hotels and accommodation facilities are facing serious labor shortages…
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