Invest in Wellbeing launches to help hotels unlock spa membership revenue
Invest in Wellbeing has launched to help independent and boutique hotels generate recurring membership income from underused spa and wellness facilities.
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Is it ever OK to lie to get an upgrade in a hotel or on a flight?
Hotel staff know guests stretch the truth, and for years, many didn’t mind. But as social media influencers encourage more guests to fib for an upgrade, the industry risks reaching breaking point
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Premier Inn owner to cut 3,800 jobs in UK and Ireland under five-year plan
Whitbread, owner of Premier Inn, has announced plans to cut about 3,800 jobs in the UK and Ireland as part of a new five-year strategy to achieve £250 million in cost savings.
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The unspoken hotel buffet rules revealed - as Brits say they prefer fruit salad to a full English
Making the important choice between fried and scrambled eggs, or both, at the hotel breakfast buffet is one of the many highlights of going away.
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Luxury hotel oversupply looms over London
London’s high-end hotel market is heading into its heaviest period of new openings in more than a decade, raising fears that a wave of luxury room supply could outstrip demand and put pressure on prices in one of the world’s most expensive cities…
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The Savoy Hotel sheds jobs as losses widen
Losses widened at The Savoy Hotel as it shed jobs during its latest financial year while a major renovation project started.
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Roundtable: “The changing face of luxury service”
From a more relaxed service style to empowering your team members, how can luxury hotels ensure they are providing the kind of service that modern guests want? In partnership with Leading Quality Assurance (LQA), Boutique Hotelier gathered industry…
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Arora Group tackles industry’s 'hills and valleys' with optimism
Describing himself as “not a strategist, but an opportunist”, Surinder Arora, founder and chairman, The Arora Group, told delegates at the Annual Hospitality Conference (AHC) 2025 that he was “optimistic about the future of hospitality in the UK”…
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Solar powered hotel opens in Exeter
Zeal Hotels has opened the first in a planned series of net-zero hotels, designed to operate entirely on renewable energy.
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Premier Inn should loosen up a little as it expands
Whitbread’s budget chain keeps tight control of its UK hotels but needs more flexibility overseas
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Turn empty London office blocks into ‘late-night party zones’, report suggests
Creative studio says financial districts deserted in working-from-home shift could host revitalised nightlife sector
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How to develop a successful revenue management strategy
Jim Cockell, the owner and operator of The Old Stocks Inn, epitomises the entrepreneurial spirit of the modern independent hotelier. His journey to transforming a 17th-Century Cotswolds coaching inn into an award-winning boutique hotel is a…
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