The Vendor Problem: Why Most Hotel AI Advice Has a Conflict of Interest
Most of the hotel AI advice circulating in the industry right now is being funded by someone who wants to sell you something.
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Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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