Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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New York City Hotel Prices Will Look Different Next Month Thanks To A New Law
New legislation, set to take effect in late February, will change the way hotels can advertise their nightly rates and help fight against predatory pricing.
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An “Above and Beyond” Strategy Doesn’t Work
This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Preferred Hotels & Resorts launches legendary 17-night private jet journey
Preferred Hotels & Resorts unveils its first ever private jet experience, Legendary Journeys – The Ultimate Private Jet Experience by Preferred Hotels & Resorts, in partnership with Bucketlist Xperiences…
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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What is the Gen Z stare — and why should hospitality owners care?
Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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What People Get Wrong About Tipping Hotel Housekeepers
Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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Spain chaos as squatters take over 100 rooms in another hotel ahead of holiday season
Squatters have taken over another hotel in Spain, after last month it was reported that squatters had taken apartments at a popular resort in Majorca — and locals are becoming increasingly concerned
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Spanish Costa del Sol hotel worker 'caught poisoning guest buffet with bleach'
A Spanish hotel worker has been accused of trying to poison tourists by pouring bleach over a buffet dinner…
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Striking SF hotel workers reach tentative deal with Marriott, others remain on picket line
A nearly three-month-long hotel workers strike in San Francisco is almost over for thousands of employees, but the fight will continue for others.
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Federal Govt invests $10m in recruitment & training platform available to hospitality sector
A new $10 million careers and training platform targeting three industries including hospitality has been unveiled by Australia's Minister for Trade and Tourism Don Farrell and Accommodation Australia…
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How to transform the image of the hospitality industry
The hospitality industry has faced two big workforce challenges since the start of the pandemic. The first has been one around costs with inflation driving wages up, putting a strain on the bottom line. The second has been less talked about and is…
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