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The global hotel industry is entering a more volatile phase as geopolitical tensions add fresh uncertainty to an already fragile operating environment.
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Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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CEO Peerawat Hansirikul leads unprecedented transformation of hotel operations with US partner, targeting global markets from 2026.
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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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Let’s talk about revenue management.
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Unique approaches to customer loyalty, partnerships and design have helped keep this Parisian institution a must-visit destination for a century. Luca Allegri tells us how the hotel continually reinvents itself while maintaining its charm…
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Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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Let’s not kid ourselves, brands need owners. This realisation has come to the market as ownership of hotels by the big flags has faded away as they have gone asset light, whilst the number of available brands has soared…
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Travel technology and distribution company Sabre Corporation has agreed to sell its hospitality solutions business to asset management company TPG for $1.1 billion.
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Major hotel operators in Indonesia are working to fill the gap left by the government sector, which traditionally contributes between 30 and 40 per cent of business, by diversifying their market segments…
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The hospitality industry has long relied on energy efficiency and sustainability initiatives to reduce operational costs and meet the evolving expectations of consumers and investors. Now, there may be a catch. President Trump announced early in his…
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The operator of the renowned Chedi Hotels embarks on a new chapter as Chedi Hospitality. Bringing four decades of experience to the role, Stephan spearheads the group’s bold vision for the future of luxury travel…
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An Israeli man said he and his family were kicked out of a luxury hotel in Switzerland by a manager who told them to leave because they’re Jews. The hotel rejected the allegations.
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The majority of hospitality workers believe there is a stigma around mental health across the industry. But self-care and therapy isn’t enough to solve the issue when 51% of hospitality workers say their job is stress-inducing most or all of the…
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The trend raises concerns about the sector's recovery and future stability amid shifting travel patterns and economic pressures.
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Today’s hotel guests seek emotional connections during their stays, challenging the industry to balance authentic experiences with consistent brand standards.
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