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“I’ve had to spill something on my clothes so I could send it down to get cleaned by laundry.
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A new global survey reveals some of the oddest things guests have forgotten during travel — and some of them will make your jaw drop.
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The group that owns The Grand Hotel in Llandudno and last year closed the Pontins site in Prestatyn has posted boosted profits. Britannia is often under-fire from guests and was named as the UK's worst hotel chain for the 11th consecutive year in…
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Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors…
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Researchers from Texas Christian University, University of South Carolina, and RealPage published a new Journal of Marketing article that examines the impact of online reviews on hotel booking performance with a specific focus on the competitive…
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As a travel enthusiast or industry professional, you understand the importance of reliable data and comprehensive information when planning your journeys…
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Not surprisingly, nearly half of respondents started their planning in the same place, so we sought to uncover more specific influences besides common internet search engines to help hoteliers determine which repositories of reviews should be their…
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A visitor to Edinburgh slammed one of the city's four-star hotels after being placed in a room overlooking a building site, where work began as early at 6.45am and they "couldn't get a nightcap".
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A new reputation marketing solution powered by GPT-4 technology has been announced by ReviewReplyGPT, leveraging AI to craft review responses.
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