Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Don’t wait for January: Why hotels should launch New Year campaigns right after Christmas
Without wishing away the end of the year too quickly, we are already looking ahead and would like to share our insights on optimal timing to launch New Year marketing campaigns that will maximise direct bookings and revenue in 2025…
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Five ways how luxury hospitality offers a differentiated experience
With the number of millionaires growing around the world, and the consumer demands of many shifting towards experiences and luxury, it should come as no surprise that the luxury hospitality industry is set for boom times. Nicholas Nahas, partner…
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