Flight of the Concours: how luxury hotels are racing to raise their curb appeal
As the 75th Pebble Beach Concours is set to take place this week, luxury hotels continue to embrace classic car shows as some of their biggest events
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You buy it, we’ll run it: the secret life of the ‘white label’ hotel manager
They’re responsible for operating almost half of the world’s branded hotels, boosting the bottom line through expertise in areas like operations, sales and revenue management. But they remain almost unknown outside the hospitality sector…
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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The elevation reflects the Group’s confidence in Schupbach’s vision, as Chedi Hospitality enters its next phase of global growth
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Hilton’s Nassetta ignores noise, bets better years ahead
Geopolitical and economic turmoil “noise” be damned. Hilton President and CEO Chris Nassetta is willing to bet 2026 hotel performance will be better than 2025, and 2027 will be even stronger than 2026…
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Unique approaches to customer loyalty, partnerships and design have helped keep this Parisian institution a must-visit destination for a century. Luca Allegri tells us how the hotel continually reinvents itself while maintaining its charm…
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Luxury: How to ensure you remain relevant
As the wider hotel sector continues to evolve, the luxury segment is undergoing a metamorphosis of its own. With demand for luxury tourism and hospitality expected to grow faster than for any other industry segment, and with boutique hotels - across…
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