How Spain’s housing crisis is reshaping hotel staff accommodation
A shortage of affordable housing is making it harder for hotels in Spain’s high-demand tourism destinations to recruit and retain staff.
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Regent Taipei becomes first hotel to recruit foreign technical staff
Regent Taipei has become the first hotel in Taiwan approved to hire foreign technical personnel under a newly expanded government employment scheme, the Ministry of Labor said today.
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Geopolitical labour pipelines: The hidden cost of luxury hospitality
Luxury hospitality is one of the world's most globalised industries, relying heavily on migrant workers to deliver premium guest experiences.
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How investing in staff wellbeing generated higher revenue at the Maldives’ Patina Hotels & Resorts
Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Report: Hotel labor shifts from cyclical challenge to permanent operating constraint
Labor has emerged as a permanent structural force shaping hotel operations, guest satisfaction and long-term asset value across the U.S…
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US Hotel labour shortage deepens with visa policy uncertainty
The US Hotel labour shortage is worsening as unpredictable visa rules, tighter checks and uneven H-2B and J-1 timelines thin staff just as travel demand rises.
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Why hospitality leaders can’t ignore mental health any longer
If the kitchen is on fire, you put it out. So why are we ignoring the psychological distress, burnout and harm happening behind the scenes at our venues, pubs and clubs?
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What People Get Wrong About Tipping Hotel Housekeepers
Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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4 ways hospitality HR teams are taking the lead
The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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This as-told-to essay is based on a conversation with Tan Hong Kai, senior butler for Marina Bay Sands Hotel. It has been edited for length and clarity.
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Striking SF hotel workers reach tentative deal with Marriott, others remain on picket line
A nearly three-month-long hotel workers strike in San Francisco is almost over for thousands of employees, but the fight will continue for others.
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Debate rages over freelance worker status in France's hospitality sector
The growth of internet-based platforms arranging jobs for auto-entrepreneurs in hotels, restaurants and the medical sector has thrown up questions over their employment status.
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Solving staff shortages in a disruptive future
If you visit a hotel owned by Germany’s Aroundtown in the not-too-distant future, you might find the check-in experience managed by a hologram. Real estate investor Aroundtown, which holds around 80 hotels in its diverse, pan-European portfolio –…
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Some US hotel workers still on strike as negotiations drag on
The US hotels workers’ union remains locked in a dispute with hotels over wages, staffing levels and other issues with seemingly no end in sight.
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