Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in…
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The Savoy’s head concierge on the changing demands of modern hotel guests
Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
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When the zipper on my grandmother’s 1960s-era dress gave out before an event at a historic San Francisco hotel, and with no time to visit a tailor or buy a new outfit, all I could think was: thank goodness for Tom Wolfe, the man who first introduced…
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