12 rules for the hotel breakfast buffet
Ditch the PJs, leave cleaning to the pros and use the right tongs.
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If I Had 30 Days to Turn Around a Hotel, Here’s Exactly What I’d Do
Someone asked me recently what I would do if I had just 30 days to improve a hotel’s performance. It is a question I have thought about a lot over the years because the answer gets to the heart of any effective hotel turnaround strategy…
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How three hotel CEOs are steering their organisations through change
Three very different hotel organisations - an owner‑operator, a third‑party manager, and a brand affiliation group - are demonstrating how decisive leadership can reshape portfolios, strengthen performance, and prepare businesses for a demanding…
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Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
On Wednesday I had the privilege of listening to Horst Schulze deliver the keynote at the International Luxury Hotel Association (ILHA) event. It was, in a word, a reaffirmation of my own values regarding luxury hospitality leadership…
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Stop using AI to plan your travel itinerary. Talk to the hotel staff instead
The people we walk past in the hotel lobby may be our best local guides
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Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
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Building a business is not for the faint of heart, and many of those who dare to take the chance share one trait: self-confidence.
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Squeezing revenue beyond hotel rooms - Hoteliers' Discussion
Hoteliers are starting to realise that room rates alone can’t drive the profits they need. As many reach a ceiling when it comes to average daily rates (ADR), there’s a question mark hanging over how to boost the bottom line. It has to come from…
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