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In the hospitality industry, effective spend management is essential for protecting a property’s bottom line, and HSM's innovative procurement-led property review service helps hoteliers identify significant cost-saving opportunities without…
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There is no one at reception when I arrive at the hotel in a small town about 50km from Dublin, so I go to the bar and, as instructed, ask for the duty manager. “Miša, do you know where James is?” the young waiter calls to a passing colleague – in…
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Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
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The Empire State is implementing a ban on single-use plastic toiletry bottles in hotels. Starting January 1, 2025, hotels with more than 50 rooms will no longer provide the miniature shampoo and conditioner bottles…
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A team of UK-based engineers have developed game changing new technology that promises to revolutionize access to safe, clean drinking water for millions of people worldwide.
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New research has uncovered the significant influence of air conditioning and ventilation on top-tier hospitality experiences, emphasising the vital role of air as a wellness trend gaining traction within the industry…
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The number one deal breaker when it comes to eating out isn’t expensive prices or rude wait staff — it’s cleanliness, according to a new survey…
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The past year has been economically challenging for many hotels. As a cost-intensive department, housekeeping is often the first target of strategic optimization and cost reduction…
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A firm behind a commercial ice machine sanitiser that purports to slash maintenance costs for kitchen operators has now completed trials with a major hotel group and is working with Shine Food Machinery to sell the technology…
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For Xochitl Mendez, a housekeeper who has worked at an MGM hotel in Las Vegas for the past 14 years, cleanliness (or lack thereof) is a safety issue. “The rooms aren’t cleaned every day, and every day we see guests who are super, super annoyed…
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Hotels and homestays in India will be ranked for sanitation and hygiene in the first such exercise by the Union Tourism Ministry. The idea behind the proposal is to give tourists more comfort and choices…
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The boss of a 158-year-old Japanese guesthouse has apologized for only changing the water in its spa bath twice a year, after it was found to be teeming with potentially deadly bacteria.
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For owners, managers, and employees alike, the past few years have been, in a word: unpredictable!
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Hotels struggled to remain profitable in 2020, and breaking even was considered positive. In order to stay in business, many hotels cut services where they could…
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Housekeeping standards for cleaning guestrooms often vary amongst brands and franchisors…
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During the pandemic we’ve seen hotels cut all kinds of services due to lack of demand and to minimize contact between people. Over the past several months it has become increasingly clear that many of these service cuts are permanent…
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