The hidden revenue hack hotels are using to end the year strong
Recent reports from major hotel groups highlight declining results amid economic uncertainty. Tourism-dependent properties are seeing shrinking bookings, unpredictable weather and fewer travelers. But amid these challenges, one revenue driver is…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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How hospitality operators can combat payment fraud
Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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The Top 10 Accounts Receivable Controls
“AR” as we commonly refer to the sub department of the accounting function is a mainstay in any larger group-based hotel. In these juggernauts the importance of efficiently collecting your money is mission critical. Not only do we take the chance…
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The Rise of Mobile Keys in Hospitality
Digital guest keys have come of age, overcoming many early hurdles, including technical issues, compatibility, and user adoption. Today, digital keys, accessed through a guest's smartphone, are becoming commonplace at upscale hotels and resorts and…
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Cybersecurity expert shares what guests, hotels should know in wake of Omni breach
In the wake of a recent cyberattack on Omni Hotels & Resorts that prompted a "shut down [of] its systems to protect and contain its data," experts are reminding people of the actions guests can take to preserve their digital safety and weighing in…
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Frustrating: Hotel Currency Conversion Scams Gone Wild
It’s really discouraging to see how some hotels try to prey on their guests, especially when we’re talking about properties belonging to international hotel groups, where you’d hope there would at least be some brand standards……
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Security Flaw Can Open Over 3 Million Door Locks, Mainly at Hotels
According to security researchers, the flaw can let a hacker unlock door systems from Dormakaba's Saflok brand, which is used across numerous hotel properties.
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Chargebacks are a bigger problem than most hoteliers think
For hotel managers, dealing with unhappy guests is part of the job: you do your best to smooth ruffled feathers, address the underlying problems and make sure that you manage similar situations better in the future…
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American Express Cancels “Dining By Amex” Credit In The Nordics (Perhaps Other Markets Too?)
American Express has benefits for its cards that vary between markets, and Platinum cardholders in Nordics have been eligible for a Dining by Amex credit since 2022…
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Germany to eliminate hotel registration forms for domestic visitors
Germany is ready to abolish the requirement for domestic hotel visitors to fill in a registration shape, thank you to lobbying efforts from the enterprise trip affiliation VDR.
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HDFC Bank joins hands with Marriott Bonvoy® to launch India’s first co-brand hotel credit card
HDFC Bank, India’s leading private sector bank, has joined hands with Marriott Bonvoy, Marriott International’s award-winning travel program, to launch the ‘Marriott Bonvoy HDFC Bank Credit Card’, India’s first co-branded hotel credit card…
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