Interview with Laurent Vernhes, Co-Founder of Tablet Hotels
I recently went one-on-one with Laurent Vernhes, co-founder of Tablet Hotels and founder of mva.wine
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Train Your Team To Intentionally Communicate Hospitality Vibes
Doug Kennedy emphasizes the need for hospitality teams to be trained in intentional communication, highlighting its role in conveying a welcoming atmosphere and improving overall guest satisfaction.
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Hotels face new climate‑governance rules after COP30
Global hotel and hospitality operators now face growing pressure to align with new climate governance and adaptation standards following recent decisions at COP30 in Belém, Brazil.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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How to turn hotel spaces into multipurpose venues
Today’s hotel guests arrive with high expectations. They want more than a place to sleep—they’re looking for experiences that justify premium rates and create lasting memories. That means every square inch within a hotel needs to do more…
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Roundtable: Middle East Meets West: The logistics of global design
Hotel Designs gathered leading designers and suppliers at Dedar’s London showroom for a candid conversation on navigating the booming Middle Eastern hospitality market…
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European hotels show interest in AI but gaps remain
According to a recent survey conducted by the University of Applied Sciences of Western Switzerland Valais (HES-SO Valais-Wallis), the interest is there, with hoteliers reporting AI can be useful for reservations (68%), marketing (62%), customer…
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How Marriott Adds Boutiques With its Design Hotels’ Brand
Design Hotels is a Marriott brand that isn't quite a Marriott brand. It's more like an exclusive hotel club where 60% of owners have never run a boutique before. New boss Stijn Oyen is fine-tuning its strategy…
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Strategic moves for hospitality in the tourism sharing economy
The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
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6 characteristics of a successful adaptive reuse conversion
While there is no magic formula or linear one-size-fits-all approach to the adaptive reuse of commercial buildings for housing, the Ankrom Moisan team has come up with a unique framework: “The Rule of Six.”…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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6 trends that hotels must embrace in 2024
Travel has always been about exploring new places and creating memories but as we enter 2024, travellers are more discerning than ever about how they invest their time and resources away from home…
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