CVO vs CEO: The Importance of Vision
I am often complimented on the success of our business, the creativity of the premise and the length of time we have been in business…
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EUROPE’S SHORT-TERM RENTAL SEGMENT ON TRACK FOR STEADY GROWTH
The short-term rental segment in Europe was on track to generate gross bookings of over €40 billion in 2020 – then came COVID.
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The trump card that can dramatically increase your hotel bookings in 2022
Hotel businesses are starting a long recovery process and summer is not looking too bad. The pandemic is over (at least officially.) That’s great news.
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To automate or not to automate?
Tyler Morse, chairman and CEO of MCR Development recently advised attendees at the Asian American Hotel Owners Association annual trade show and conference to “Increase your rates; do it with confidence. … Stop wasting money … Buy smart technology.”…
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The Great Resignation and the Hospitality Industry
The Great Resignation has produced employee exits in multiple industries as we've never seen before in our history. Specific industries have been impacted more than others, and the hospitality sector leads the pack among exiting employees…
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In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not translate into success at home, warn Dr Alice H. Y…
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Eight Simple Ways Hotels Can Streamline Housekeeping Duties
By including these strategies and tactics into your management plan, your hotel will be able to optimize hotel housekeeping duties to a manageable level.
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Horwath HTL Italy is pleased to release the Italy Hotels & Chains Report 2022
The industry-established reference for the Italian hotel branded supply is now in its 9th edition.
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Hilton says it has bounced back strong from omicron woes
Despite a "choppy start to the year" due to the omicron variant, Hilton Worldwide Holdings saw demand pick up "meaningfully month over month" in the first quarter, according to Hilton CEO Chris Nassetta…
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The Most Important Employee in Your Business
Is the CEO or owner the most important employee of a business? They are the people who make the big decisions and determine the vision and strategy of the company…
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Which loyalty program is best for your hotel?
The hospitality industry has always faced a unique challenge that most other industries don’t have: Repeat customers are hard to come by. Studies show that around 90% of all hotel guests never return for a second stay…
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Hoteliers Pivot on Multiple Fronts as the Industry Rebounds Post COVID-19
Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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Why your hotel needs a daily pick-up report
You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Best Practices for Cyber Safeguards in an Evolving Travel Industry
Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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Is there a direct online channel dilemma?
A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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SHORT-TERM RENTAL INDUSTRY MUST DO A BETTER JOB VETTING TRAVELERS
In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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HB Exclusive: New president/COO at Rockbridge Hospitality
Rockbridge has appointed Tom Healy to the role of president/COO of Rockbridge Hospitality and existing operational affiliate, Bridgepoint Hospitality. He brings more than 30 years of hospitality leadership experience to this new role…
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