The Effects of Booking Abandonment Go Beyond Loss of Revenue
The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
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Hotel Revenue Forecasting: Definitions, Models, and Best Practices
As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
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Press One To Do This, Two To Do That … Phone Tree Abuse!
We’ve all experienced it. We’ve called the customer support line, and a pre-recorded message answers stating, “Press one for this, two for that, etc., etc. Well, it happened to me again – the third time this week – and this is how it went down…
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Hyatt to Use More Automation When Setting Hotel Room Rates
Hyatt's move to change its revenue management software foreshadows a broader trend. Expect more hotel companies to embrace automation while looking at a bigger picture than just the supply and demand of rooms…
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Successful F&B Recovery Starts With An Honest Assessment
Wasn't it just a few years ago, after enduring the "great recession," that the prevailing consensus was "another industry disruption of this magnitude will never occur again in our lifetime"?
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JLL: Hotels finding room for co-living spaces
Hotels are increasingly being turned into co-living spaces in markets where institutional investors are hunting for cheaper alternatives to residential conversions and high rental growth potential, according to JLL…
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Hotel companies reap the benefits of Europe's travel surge
Europe's summer travel surge has been a boon to hotel giants Marriott International and Hilton, with both companies crediting the return of international travel to Europe as a key revenue driver during the second quarter…
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WYNN PRESIDENT TEACHES, LEADS WITH STORIES
Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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Why Headhunters Don’t Answer Your Emails or Calls
My story starts like this: Once upon a time when I was a candidate myself but there is nothing fairy or fabulous about this real-life experience of mine.
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Seven Ways to Handle Abusive Customers (And One Way Not To)
No employee should be treated poorly by customers and I feel bad for the people who work at the airport luggage office.
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The branding decision process from the owner’s perspective
The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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Personalized Prices: The Next Step in Hotels’ Online Presence?
For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
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TRAVEL IS BACK - AND SO ARE THE HACKERS
After a two-year hiatus, travel is back in full swing - and so are the hackers, looking to take advantage of your brand reputation and hack your customer accounts.
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MARRIOTT REPORTS SOLID BEAT, REINSTATES STRONG GUIDANCE
Marriott International reported second quarter earnings on Tuesday, beating consensus estimates nearly across the board and reinstated guidance for the second half of 2022 that suggests further improvement in operating fundamentals…
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Sales after the Tsunami of the Digital Evolution
As we continue exploring commercial strategy's evolution, one discipline remains in its original form, Sales…
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Women in Hospitality Leadership Alliance launched
Eighteen organizations committed to advancing women in hospitality industry leadership have joined forces to maximize their efforts through collaboration and partnership…
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Like Alice, It’s Time to Pass through the Looking Glass
When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder what the world looked like on the other side of the mirror (What do our job openings and we as employers look like to employees, on…
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Fraud Protection for Hoteliers: What You Need to Know
As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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