How to Not Overwhelm New Hotel Hires in the New Normal
The ‘new normal’ as a term has been blatantly overused, but now with some very serious signals indicating a proper end to the pandemic come the summer of 2022, perhaps it can be applied one last time…
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Marriott International Signs Eight Hotels in Vietnam Totaling Close to 2,200 Rooms
Marriott International, Inc…
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Successfully overbooking your hotel and why it’s important
All hotels, regardless of location, standard or size have late cancellations and no-shows. These tend to leave rooms empty and unsold, representing a financial loss at the end of the day…
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Hospitality powerhouse Amine Moukarzel
“Success is a continuous journey and not a specific destination” is how Amine Moukarzel, president and partner of Louvre Hotels Group and Golden Tulip Hotels MENA, views the world…
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How Wearable Tech Can Reduce Injuries for Hotel Workers
Hospitality workers face risks every day that can lead to injury while on the job…
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BOGOTÁ’S GHL GETS INFUSION TO GROW THREE-FOLD
The nature of the hotel industry is changing in Latin America with third-party managers starting to gain traction as more viable option for owners who can benefit from some scale, more sophisticated management practices and services…
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5 Tips On How to Target Corporate Meetings For Your Hotel
The hotel industry’s recovery after the pandemic has largely been driven by leisure travel. This season, hotels are experiencing a surge in occupancy for leisure travel. However, business travel is yet to make a full comeback post-pandemic…
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Building an older, wiser workforce
Sad to say, hotel managers – unwittingly or not – often hold negative perceptions of older workers. People older than 50 make up less than a fifth of all hotel employees. Where does this apparent aversion to employing older people come from…
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Some instincts are timeless. And in hotels, the need for giving and receiving hospitality is one of them…
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Five Employee Benefit Trends Taking Shape in 2022
Employers face unprecedented challenges in 2022 trying to retain and attract well-qualified workers in the current high-demand environment for workers given the low unemployment rate and workers' low job satisfaction and high expectations…
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Why upselling is important for hotels
While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that.
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The Paradox of the Past: Lessons for Hoteliers
Everyone compares themselves against themselves. Has their weight increased or decreased? Did their number of steps increase this week compared to the previous week? Did they get more sleep last night than the previous night…
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Hotel Sales: When Product, Process, Place, and Price Are The Same, People Make The Difference
Despite the efforts of brand leaders to create meaningful differentiation of hotel flags, when I speak with both professional and social meeting planners, they generally express seeing very little difference, at least within any given market…
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TRAINING THAT REKINDLES PURPOSE, IGNITES PASSION
The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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Revealed: The top upselling deals and trends for 2022
Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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How Generation Age Groups Impact Hospitality
Previously, we tied together how employee culture and the employee links in the service profit chain. The total employee experience drives customer satisfaction, loyalty, and business bottom profitability…
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5 Things to Consider when Choosing a Hotel Brand and Operator
Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a careful evaluation is in order to find the best match.
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5 Uses for Digital Signage in Hotels Right Now
Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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