From B&B to B&L for a Hotel Package
The bed and breakfast (B&B) bundle is the classic of classic packages that nearly any hotel can use to help build revenues…
read more
By tag
Select Tags:
It's all about partnerships. Really.
After 40 years of welcoming travelers from across the beautiful wilderness of sub-Saharan Africa and India, I stepped away from the business at the end of last month…
read more
What I Learned About Ransomware at HITEC 2022
Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
read more
Guest Loyalty is Not Dead – It’s Just Really Boring
Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?.
read more
10 Things to Look For In a Hotel Booking Engine Provider
Your hotel booking engine provider should give you a highly flexible, fully controllable, feature-rich solution, along with genuinely in-depth reporting and a capable team ready to support you.
read more
Hotels' investments in coworking amenities are paying off
Hotels that have long invested in coworking amenities are now seeing those investments pay off, as pandemic-era travelers increasingly seek out spaces purpose-built for remote work.
read more
RECONSIDERING THE AMERICAN PLAN FOR TREVPAR
Some hotel terminology from a bygone era and one that is very much critical for today:
read more
The cost of acquiring a guest: Making the most of your booking channels in a recovering market
As international travel returns following the easing of pandemic-related restrictions and the hotel sector prepares for higher volumes of demand, property owners and investors will be looking to recoup some of the losses their businesses have…
read more
Cyberattack on Luxury Resort Should Put Hospitality Industry on High Alert
Cybercriminals are finding new ways to hold their victims hostage – and a recent cyberattack on a luxury resort should serve as a warning for your business.
read more
Understanding the role of a Hotel Asset Manager
Insights about the job description and specific tasks of a Hotel Asset Manager by visiting lecturer, Heinz Wehrle. Hotel Asset Management requires a holistic overview and understanding of the hotel business in its entirety…
read more
Give Guests What They Want: Self-Service Options
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
read more
Call Erik Warner the conscience of the hotel business…
read more
Hotels Test Custom Room Rates That Appeal to Guest Tastes
Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
read more
Toxic leadership: How to spot it, survive it and thrive
Autocratic and overbearing styles of leadership were once considered socially and professionally acceptable in certain types of organizations…
read more
BAZIN REMAINS; ACCOR REORGANIZES GROUPS
Accor on Tuesday announced a restructuring of its hotel portfolio around two dedicated divisions, while the Board of Directors reaffirmed its support of Sébastien Bazin as its chairman and CEO, a position he has held since 2013…
read more
Sales … Are You Giving Me a Headache? To Understand Sales, You Need to Do It.
If I know anything about sales and selling now, it is largely because of my own experience and that is primarily failures.
read more
The Margaritaville CEO on Just How Far the Jimmy Buffett Brand Can Go
Millennials think they invented experiential, lifestyle brands. But Margaritaville CEO John Cohlan was perfecting these ideas before many of today's hotel execs had sipped their first margaritas…
read more
Why hotel auditors miss the mark
I recently watched a documentary on fraud and why the auditors were unable to detect anything even when they were right on top of what was so obvious to the person featured in the interview…
read more