4 different ways to make tipping fair in your hotel
For most hotel staff, tipping is one of the best ways to supplement what is often a minimum wage income…
read more
By tag
Select Tags:
Going Long for Hotel Longevity Part III: Sleeping on a Pile of Profits
What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
read more
Hotels Stick to Upbeat Forecasts Even With Concerns Over Cooling Demand
They say smart people can hold two opposing ideas in their minds and still function. So hotel executives must be geniuses, as they watch bookings stay strong while economic worries rise.
read more
The next-gen revenue management KPIs hoteliers should be tracking
Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
read more
DO’s and DON’Ts of Hotel Technology in 2022
As the world emerges from COVID lockdown and adopts contactless as a norm, marketing teams place greater dependency on social media, and technology is used to help provide customer service while at the same time, compensating for the shortage of…
read more
Income Capitalization Approach – The Gold Standard for Valuing Hotels
According to a recent GlobalData report, 573 deals (including mergers & acquisitions, private equity, and venture financing) were announced in the global travel and tourism (T&T) industry in the first half of 2022, reflecting a 3.1% increase over…
read more
An employee scorecard to solve labor shortages
A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
read more
Ruby Hotels Introduce 35-Hour Work Week and Give All Employees a Share Of The Profits
The Munich-based Ruby Group is now offering all employees a share in the hotel group’s profits and are also introducing a new 35-hour workweek with no change in salary for employees.
read more
Translation ROI: How Do We Gauge The Value Of A Good Translation?
In our past Insights articles, we expounded upon the value of good translation and how content that is not only well-translated but can inspire CTA engagement in your marketing and outreach efforts. Indeed, it goes without saying that a customer is…
read more
The Blueprint to Success: Design With The Employee in Mind
You've seen the renderings (or maybe you've created them) – bustling lobbies and dining rooms, tranquil spas and lanais, immaculate porte-cocheres that look like luxury car showrooms.
read more
Best practices for effective hotel contact center management
Ever thought about how you could make your hotel contact center work better for you? The hotel contact center plays a key role in converting first-time guests into regular guests and encouraging repeat business from existing patrons…
read more
At Virtuoso, a microcosm of industry activity
The most colorful description of a company's experience during Covid was conveyed to me by Joss Kent, CEO of AndBeyond, whose safari lodge business' strategy is driven exclusively by its sustainability-related impact objectives…
read more
The importance of branding in the hospitality industry
If you have been working in the hospitality industry in the last few years, chances are you’ve been hearing catchphrases like “stay on brand” and “that’s very on brand” more and more often.
read more
Meetings: The Black Hole of Hotel Revenue and Productivity
Meetings are the black hole of productivity. I’m not saying this just to be dramatic. There is plenty of evidence coming your way. Keep reading!
read more
Cultural Intelligence is The Bridge to Hospitality
A few weeks ago, I was in New York City, crossing the Brooklyn Bridge. I felt the slightest sway, a barely perceptible give as I drove…
read more
Why Self-Service is Hospitality’s New Normal
The hospitality industry has gone through a transformational phase over the past three years…
read more
The Effects of Booking Abandonment Go Beyond Loss of Revenue
The travel industry is always in a state of flux. New technologies emerge, consumer travel habits change, and new trends emerge…
read more
Hotel Revenue Forecasting: Definitions, Models, and Best Practices
As unpredictable as it can be at times (especially through the COVID-19 pandemic), forecasting is still an important part of running a hotel and being able to make strategic revenue management decisions…
read more