HSMAI + TrustYou White Paper: Do You Know Your Guests?
Throughout the pandemic, hotel companies adapted to the new dynamics of customer feedback. During recovery, they’re applying the lessons they learned — and implementing solutions that are increasingly responsive, adaptive, and data-driven…
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NMSU researchers using robot to study hospitality industry
Are robots the future of helping the struggling hospitality industry? That’s what researchers at New Mexico State University are working to find out. It’s no secret many hospitality businesses are having a hard time hiring right now…
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How Too Much Reliance On Technology Can Ruin Hospitality for Good
Everybody in hospitality is saying “COVID has changed everything.” Well, if this is true, how come almost all of those spouting off about the new dynamics act as if nothing changed? This makes me wonder if our philosophies and marketing are now…
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7 tasks your questionnaire tool must fulfill
Some may dismiss the classic hotel questionnaire as an outmoded feedback tool. But fact is that it has not lost its relevance…
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Every Hotelier in Every Role Must Now Understand Technology
Traditionally, aspiring hoteliers enter the industry because they have a passion for service. And we have groomed them as such. But as COVID-19 has so resolutely proven, that time is resolutely over.
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The Death Of Email Marketing As We Know It Is Coming This Fall
Background: Traditional email marketing utilizes remote images that load when viewing an email or invisible tracking pixels to track email opens and gather information from the recipient’s device such as IP address…
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Lufthansa to enable vaccination certificates to appear in app
Lufthansa plans to allow German customers to access their vaccination certificates directly from the carrier’s app.
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Ascott rolls out telehealth, telecounselling and travel security advisory for guests
The Ascott Limited (Ascott) has entered into a global partnership with health and security services company, International SOS, offering guests easy access to services including telehealth, telecounselling and travel security advisory…
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The end of third-party cookies and what it means for your hotel
Digital marketers are currently being faced with a once-unimaginable shift: the end of third-party cookies…
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A list of what will last from the pandemic
We all talk about when things will return to how they were in 2019 after COVID-19 is long gone. Some are optimistic; others say there’s no going back…
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The 1st hotel in Northern Europe offering a 100% digital experience will open its doors. A big step forward for Accor, whose ambition is to offer a contactless guest journey throughout its network, with the use of the best of technology…
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IHG rolls out digital check-in at 3,000 properties in the US and Canada
Guests at over 3,000 IHG Hotels and Resorts properties in the US and Canada can now check-in using digital technology.
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3 ways to build business resilience for hotels & resorts
The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021…
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Marriott pilots arrival kiosks, grab-and-go concept
Marriott International Inc. has launched a pilot program for contactless arrival kiosks at several select-service hotels, as well as the launch of a proof-of-concept for contactless grab-and-go marketplaces at two Fairfield by Marriott hotels…
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Managing Guest Relations and Upholding Corporate Digital Responsibility In The Hospitality Industry
Technology is evolving at a record pace, and these emerging digital technologies are now reshaping traditional business practices…
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How Contactless Platforms Offer a More Personalized Experience
Josh Phillips swore he would never employ a contactless platform or app because he wasn’t sure how it would be received. “My original hesitation was always ‘how would guests react to ordering on their phone?’”…
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Digital Upselling: Go Where The Margins Are!
Due to the ongoing pandemic, hotels have lost several months' worth of business. The reopening and rebound period are slower than initially expected and occupancy levels will take time to recover to pre-crisis levels…
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Luxury hotels urged to enliven social media offerings to tap into Chinese consumer market
Social media may be the best way for luxury hotels to tap in to China’s enormous consumer market, according to a recent study co-authored by Mr Xinhai Mou, Dr Lisa Gao of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic…
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