I used a hotel concierge, it's the best travel hack ever
Free toiletries and tea bags aren't the only perks of staying in a hotel - this traveller uncovered a benefit that can be a holiday life-changer.
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Why Your Favorite Server Quit — the Real Cost of Hospitality Burnout
Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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Hotel employee, 26, dies of rare rat-linked virus that killed Gene Hackman’s wife: report
A young California man died from the same rare rodent-linked virus that killed Gene Hackman’s wife in February — with health officials discovering rat droppings at his workplace following his untimely death, according to a report…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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Hospitality turns to baby boomers to ease staff shortage
Industry has second-highest employment growth for over-50s as it offers flexibility and social connection
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4 ways hospitality HR teams are taking the lead
The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
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From picket lines to policy: the legacy of Canada’s longest hotel strike
Canada’s longest hotel strike, at the Hôtel des Gouverneurs in Trois-Rivières, spanned nearly four years and became a landmark in the country’s labour history.
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Glion Institute of Higher Education appoints Philippe Vignon as General Director
Glion Institute of Higher Education has announced the appointment of Philippe Vignon as its new general Director, effective June 16, 2025…
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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Pudu Robotics, a global leader in service robotics sector, has officially unveiled FlashBot Arm, an innovative Semi-Humanoid Embodied AI Service Robot tailored specifically for commercial service environments…
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Japan's youth abandon tourism jobs amid low wages, harsh work culture
Seeking better pay and work-life balance, young Japanese workers are leaving the tourism sector, worsening labour shortages in an industry crucial to Japan’s economy, reports South China Morning Post (SCMP)…
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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The overlooked lever for maximizing hotel profits
Hotel owners and investors who focus solely on top-line metrics like RevPAR are overlooking the hidden driver of profitability: a data-powered, performance-driven culture where employees are empowered with real-time insights that boost their…
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The Trump Impact: How Travel Will Change
Donald Trump returned to the White House barely two months ago, and to say that it has been a whirlwind of activity would be a major understatement.
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Hotel worker wins £500,000 after ‘tip’ from Omaze winning guest
A hotel receptionist has revealed she won £500,000 after she was encouraged to enter the famed Omaze prize – by a former winner who previously scooped a £2,500,000 home. Hannah Symes, 31, took home half a million in cash after she met Jo Booth by…
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Japanese chefs head to rural hotels to research and craft new dishes
Japan’s largest travel agent, JTB Corporation, has unveiled plans to dispatch chefs to small- and medium sized accommodations in regional areas in a bid to tap international visitors’ growing interest in Japanese cuisine…
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Major hotel chains offer free accommodation to attract employees to the Canary Islands
Leading hotel chains including Riu, Meliá, Barceló, and Iberostar have launched innovative recruitment strategies in the Canary Islands, offering free accommodation to employees as an incentive to attract staff…
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