Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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New tipping law comes into force on October 1 - affecting all pubs, restaurants and cafes
Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
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What are Spain's controversial new rules for registering hotel guests?
Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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Is the outdoor smoking ban a smoking gun for hospitality?
London’s D&D restaurant group isn’t the only major player in UK hospitality to significantly invest in outdoor spaces over the past 17 years…
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Dutch plan to raise hotel sales tax “not well thought out,” says ABN Amro
The Dutch government’s plan to increase the VAT rate for overnight stays in hotels and lodging providers from 9 to 21 percent will not generate the additional tax revenues the government thinks it will. The additional tax from the measure itself…
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Mass tourist brawl at five-star Egyptian resort over unpaid hotel bills sees staff hospitalised
A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
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One Blackpool hotel group told me in 12 months they paid £800k in commissions to Booking.com
Hoteliers and B&B owners have raised concerns over the business practices of Booking.com in Blackpool…
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Dutch hotels fear value-added tax hike will hit sales
The cabinet’s plans to increase value added tax (btw) on hotel rooms will put up prices 11% and cost the sector hundreds of millions of euros, the Financieele Dagblad reported on Monday.
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Public-funded facilities offering ‘hotel’ services to be investigated
Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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Marriott sues franchisee hotel for morphing into NYC migrant shelter
Marriott International Inc. is suing one of its franchisee hotels in Jamaica, Queens, for $2.6 million, alleging that it breached its contract with the hospitality giant by morphing into a city shelter for migrants…
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13,500 US hotel workers hold strike votes over pay and conditions
About 13,500 hotel workers across Boston, Honolulu, Providence and San Francisco will vote on whether to strike this week as they push for significant wage increases and protections against job cuts.
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Sarasota hotel sues former employee and competing restaurant for defamation
The owners of a downtown Sarasota hotel are suing a former employee and his current employer for defamation, trespassing and interfering with business operations after alleged continued harassment following the employee's termination…
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Victims reveal the horrors of sex trafficking at more than 100 hotels
Sex trafficking survivors say the hotel chain ignored obvious signs that they were being trafficked to protect its profits. The company is set to face hundreds of lawsuits across the country, write Richard Hall and Alicja Hagopian…
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Tom Kerridge hopes pub owner Jeremy Clarkson will flag challenges in hospitality
Chef Tom Kerridge has said he hopes Jeremy Clarkson will shine a light on the challenges of running a pub when he opens his own.
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Hoteliers hit back at proposal to introduce hotel tax in Dublin
THE IRISH HOTELS Federation has criticised proposals that could see a hotel tax introduced in Dublin…
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Man gave up on Tintern hotel housing plan after years of delay
A DEVELOPER says he ran out of patience waiting for council planners to decide whether or not he could build houses on the site of a former hotel right opposite Tintern Abbey.
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Barcelona plans to shut all holiday apartments by 2028
Barcelona, a top Spanish holiday destination, announced on Friday that it will bar apartment rentals to tourists by 2028, an unexpectedly drastic move as it seeks to rein in soaring housing costs and make the city liveable for residents…
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76% of surveyed hotels report staffing shortages
More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging…
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