Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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Ads for Booking.com and three hotel chains banned over misleading prices
Adverts for three hotel chains and the travel site Booking.com have been banned for misleading consumers about the number of rooms available at the cheapest prices.
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Fake captain allegedly flew hundreds of plane passengers using forged credentials
It was a sky-high scam. A co-pilot allegedly forged certificates to qualify himself for a captain position with a Lithuanian airline — and helmed flights carrying hundreds of passengers throughout Europe…
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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Jose Mourinho has been accused of leaving his former club Fenerbahce with an eye-watering £656,000 bill after staying at a luxurious five-star hotel for the majority of his 16-month spell in charge of the Turkish Super Lig club, as per reports in…
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Jacobs issues candid warning to luxury hotel brands
Luxury hospitality is facing an identity crisis with too many hotel brands becoming “homogenous”, according to Wild Origins Founder Neil Jacobs.
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Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All
Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online. Yet when guests leave reviews, your “eco-friendliness” rating is mediocre…
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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MGM boss ADMITS his Las Vegas hotels are an outrageous rip-off and says 'Shame on us'
The top boss of MGM resorts has admitted Las Vegas has become a rip-off and even declared 'shame on us' as he derided his own hotels' extortionate prices that have driven tourists way.
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Africa's Hotel Sector Leads the World in AI Adoption, New Study Reveals
Hotel chains in Africa and the Middle East are leading the world in AI adoption and integration, according to a new global study by h2c, commissioned by hotel technology provider Profitroom…
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London’s first luxury self-storage facility to open beneath the Biltmore Mayfair
High-end storage units for supercars, fine art and wine to launch in Central London, offering hospitality-grade service for affluent clients and business travellers
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A businessman who owns a chain of luxury five star hotels in Oxford has been charged with the murder of his 100-year-old mother. Jeremy Mogford, 78, appeared via video link at Oxford Crown Court today alongside his sister, Sarah Pickering, 71…
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Inside the boutique hotel balance
Independent and boutique hotels face the same labor and cost pressures as branded properties, but with fewer economies of scale and higher expectations for personalised service.
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Iraq launches probe after diplomat accused of taking towels from Jordan hotel
An Iraqi diplomat is in hot water after being accused of stealing towels from a Jordanian hotel. Iraq’s Foreign Affairs Ministry has taken up the case, and even an Iraqi tribe has become involved.
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Hotel subscriptions are becoming popular but are they worth it
With industries like airlines to chain restaurants now selling subscriptions to their regular customers, hotels have become the latest to enter this space with membership programs in which one can pay a monthly or annual fee to get access to…
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China’s youth rebel against hotel price hikes — with tents
Refusing to pay holiday markups of 300%, young Chinese travelers armed themselves with tents and transformed public spaces.
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