When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
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AI in Hotel Accounting: Separating Table Stakes from the Next Wave
The article separates proven AI capabilities like AP automation from emerging tools like natural-language queries, helping finance teams evaluate vendor claims.
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Booking.com breach raises red flags for insurers as travel scams evolve
Data breach exposes customer booking details and opens the door to highly targeted social engineering incidents
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Lifestyles of the rich and famous: How the ultra-wealthy spend their fortunes
A Patek Philippe wristwatch sells for $17.6 million at auction. Beyoncé and Jay-Z close on a $200 million Malibu compound designed by a Pritzker Prize-winning architect. Ellen DeGeneres flips a Santa Barbara estate for a $26 million profit in under…
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Hotels Say World Cup Economic Boon ‘Isn’t Materializing’
As the World Cup draws closer, hotel associations in host cities tell Forbes they are resigned to seeing a smaller economic lift than FIFA had promised.
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$11B in Unredeemed Points Reshapes Hotel Industry
Major hotel chains hold $11 billion in unredeemed loyalty points in 2026, with Marriott and Hilton accounting for over $7 billion. This unprecedented figure reveals the strength of global hotel rewards programs…
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Executive Housekeepers in the Spotlight at Halekulani
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
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Hotels Marriott Hyatt Transform Properties Through Conversions in 2026
Major hotel chains including Marriott, Hyatt, and IHG are rapidly converting existing properties into midscale brands to accelerate growth in expensive markets during 2026, avoiding costly new construction…
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Hotel Food Waste Crisis: 11 Chains Pledge UN Targets by 2026
Eleven major hotel chains including Accor, Hilton, and Melia commit to halving hotel food waste by 2026, targeting buffet operations as part of UN climate sustainability goals.
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Centara Hotels & Resorts and OR partner to Launch New Budget Hotel Brand
Centara and OR will invest THB 700 million to develop six budget hotels adjacent to PTT stations, with 69-120 rooms priced from THB 800-1,300 per night.
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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World Cup has a massive hotel problem
With the 2026 FIFA World Cup soon to be held across 16 host cities in North America, the international soccer tournament was initially expected to be a tourism gold rush.
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Patel Family Office, a US investment enterprise, and Abdel Hadi A…
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Mentoring The Next-Gen Hospitality Superstars
A hospitality veteran reflects on his early career at Marriott Griffin Gate, emphasizing the importance of developing raw talent rather than dismissing inexperienced workers.
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Complex investor landscape to unlock rewards
A richer and more complex investor landscape will continue to benefit the hospitality industry, delegates heard at the IHIF EMEA in Berlin on Tuesday.
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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