Italy’s Law Cracks Down on Fake Hotel and Restaurant Reviews
Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
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Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
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Explore the 2024-2025 Foreigners in China Update, offering insights into shifting foreign talent trends, compensation changes, and evolving workforce dynamics, helping businesses navigate China's evolving labor market and strategic hiring decisions…
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When hotel owners secure a franchise or management agreement for a hotel with a carefully chosen global brand, they don’t always think about regulating the details of the future sale of the hotel. Unless you have negotiated the transfer approval…
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How hospitality operators can combat payment fraud
Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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7 hotel industry trends to keep on the radar for 2025
The hotel industry is poised for significant shifts in 2025, with private- equity (PE) firms continuing to play a prominent role in hotel asset acquisitions. As economic conditions evolve, emerging trends in experiential travel, asset positioning…
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Spain chaos as squatters take over 100 rooms in another hotel ahead of holiday season
Squatters have taken over another hotel in Spain, after last month it was reported that squatters had taken apartments at a popular resort in Majorca — and locals are becoming increasingly concerned
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Scammers run riot on Booking.com
A lack of proper checks is leaving Booking.com wide open to scammers, according to an investigation by Which?.The consumer champion has called for the holiday booking platform to do more to prevent fraud on its site ahead of the Online Safety Act…
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New York City is set to close a controversial migrant shelter at the Roosevelt Hotel
A Manhattan hotel-turned-shelter is set to close after becoming an emblem of New York City's fraught effort to manage an influx of international migrants.
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Security being stepped up to prevent squatting in Mallorca's hotels
Some establishments are easier targets than others
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Milos: Ministry Suspends 5-star Hotel Construction Near Sarakiniko Beach
The Greek Ministry of Environment and Energy has ordered the suspension of construction of a five-star hotel near iconic Sarakiniko Beach on Milos, pending a legal review of the building permit. The directive was issued to the island’s planning…
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Minister touts registration system
Attracting unregistered hotel operators into the registration system could realise significant hidden tourism revenue, potentially lifting the total revenue tally to 3.5 trillion baht if successful, says the Tourism and Sports Ministry…
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Couple who complained after being served 'stale' croissants at 'mouldy' French hotel win £4k payout
A couple has won nearly £4,000 in damages after complaining about stale croissants and mouldy rooms during their stay at a four-star French hotel.
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Otelier data breach exposes info, hotel reservations of millions
Hotel management platform Otelier suffered a data breach after threat actors breached its Amazon S3 cloud storage to steal millions of guests' personal information and reservations for well-known hotel brands like Marriott, Hilton, and Hyatt…
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A New POV: What Hospitality can learn from the TikTok Timeout
That sound you heard this past weekend was 170 million people hitting the roof at not being able to access TikTok for roughly 12-16 hours.
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Swiss hotel boots Israeli family in alleged antisemitic incident
An Israeli man said he and his family were kicked out of a luxury hotel in Switzerland by a manager who told them to leave because they’re Jews. The hotel rejected the allegations.
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Pay 300,000 euros and the Cala Bona hotel squatters will leave
Miquel Deyà of the Sol y Mar Aparthotel in Cala Bona says that he has been contacted by an anonymous source who has asked for 300,000 euros to end the occupation by squatters. He explains that another member of the hotel management has also been…
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