What People Get Wrong About Tipping Hotel Housekeepers
Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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Hotels work to retain foreign staff to tackle labor shortage
As inbound tourism to Japan skyrockets, the hospitality industry is facing a labor shortage and is increasingly relying on foreign staff to clean rooms, make beds and keep hotels running.
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Free breakfast is disappearing at popular hotel brands
Have you ever planned part of a vacation stay around a free breakfast? Whether it’s sitting down for eggs and waffles or having a coffee and banana to go, complimentary morning meals are a key factor for many travelers when choosing a…
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Asset sales after Hyatt’s Playa deal will be key
If everything goes according to plan, Hyatt expects to own Playa next week. But the real estate sales announced after will have everyone’s attention.
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Berlin hotel profits climb as supply falls and costs rise
The city’s hotels are under strain from surging demand, economic pressures, and unpredictable market dynamics.
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Choice Bumps Hyatt From Best Hotel Program, New Study Says
The Choice Privileges rewards program for hotel guests beats out the World of Hyatt for the No. 1 ranking among major lodging companies, according to a study released Wednesday.
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Can Los Angeles "Digest" the Olympics? Why hotels should start preparing now
In 2028, Los Angeles will become the center of global attention as it hosts the XXXIV Summer Olympic Games. Although the event is still several years away, in the tourism and hospitality industry, time moves differently. Preparing for such a…
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What Key Hotel Metric Is After RevPAR
RevPAR is a critical statistic for hotels. It always has been, always will be. But it has some gaps. Namely, it doesn’t quite fit in the modern world of hotels that’s focused on growing ancillary spend as well as the relationship between ancillaries…
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No bed, just breakfast: Hotel buffets sizzle with walk-ins in new dining trend
Around 7:30 a.m. on a recent Thursday, a sharply dressed man in his 40s strolled into a buffet restaurant of a hotel in Yeouido, western Seoul, with the ease of a regular.
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How GDS Commission Shares Impact Global Hotel and Agency Revenue
Part one of this two-part series explores the global landscape for GDS commission shares, which represent tens of millions of dollars in revenue for travel management companies and agencies. A better understanding of gaps by region, country, and…
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What hotel owners should expect -and demand- from an operator?
Let’s not kid ourselves, brands need owners. This realisation has come to the market as ownership of hotels by the big flags has faded away as they have gone asset light, whilst the number of available brands has soared…
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The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is delighted to announce that Mr William HEINECKE, Founder and Chairman of Minor International PCL, was inducted into the SHTM Gallery of Honour on 16…
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Running a successful hotel is predicated on a lot of things. The PMS is pivotal.
There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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Eric David Meeuwsen: Shaping Hospitality One Hotel at a Time
Eric David Meeuwsen didn’t plan on becoming one of Florida’s most trusted hospitality consultants. He just loved the feeling of a great guest experience.
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Silo Culture Is Costing Hotels Real Revenue. Here’s What No One Wants to Admit
One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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Japan’s Top Hotels Under Scrutiny For Potential Price Collusion As Tourism Booms
Fifteen major operators were hit with the notice by Japan’s Fair Trade Commission mercially-sensitive information like price-setting policies, revenue per room, and projected occupancy rates.
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Breaking: Hotel Equities, Springboard Hospitality merge
Hotel Equities and Springboard Hospitality have merged, effective May 1. Terms and conditions were not disclosed. Hotel Equities is known for its performance in branded, select- and full-service assets while Springboard Hospitality is a leader in…
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Crisis readiness: What to do before sirens sound
Crisis isn’t a one-time test. It’s a daily measure of readiness. The hotels that thrive aren’t reacting, they’re preparing.
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