Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
read more
How hospitality operators can combat payment fraud
Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
read more
How to overcome revenue managers’ aversion to the direct online channel?
Recently, a revenue manager reacted to my LinkedIn post about independent hoteliers’ overdependence on the OTAs by stating Even with the best intentions, money and talent, there's no way independents can beat the big OTA's in search and make money…
read more
Top 10 Ways Business Intelligence is Transforming Hotel Revenue Management in 2025
Business intelligence is evolving from static reporting to custom commercial insights. For revenue managers, this means transforming how we analyze, visualize, and act on data. Here are the key trends reshaping our field…
read more
Phishing campaign impersonating Booking.com targets hospitality sector with malware
Hotel and hostel workers are being tricked into downloading credential-stealing malware by cybercriminals impersonating Booking.com.
read more
Scammers run riot on Booking.com
A lack of proper checks is leaving Booking.com wide open to scammers, according to an investigation by Which?.The consumer champion has called for the holiday booking platform to do more to prevent fraud on its site ahead of the Online Safety Act…
read more
Can Forbes Travel Guide solve the commissions conundrum?
Technology giveth and technology taketh away. For travel advisors, the technology provided by third-party companies that consolidate hotel commission payments has moved increasingly toward the "taketh" side over the years…
read more
Content Marketing - hotelier’s least utilized tool to increase direct bookings
Content marketing includes content and descriptions about the property, its amenities, services, calendar of events, destination, activities and attractions that are being delivered to targeted audiences through various communication and media…
read more
SiteMinder report shows hotel revenue up to 60% higher from direct bookings
A new report by SiteMinder has revealed that hotel websites outperformed all other booking sources in driving revenue per booking in 2024, by as much as 60%.
read more
Study reveals hidden cost of rate disparity for hotels
Hotels that allow Online Travel Agents (OTAs) to undercut their rates pay nearly 50% more for PPC leads, new research by hotel technology specialist SHR has revealed.
read more
Hotel chain ditches Google search for DuckDuckGo — ‘subjected to fraud attempts daily’
Shortcomings in Google’s advertising environment mean that DuckDuckGo is now the browser of choice for Scandinavian hotel chain Strawberry’s employees.
read more
Hotelogix introduces hourly booking feature to help hotels maximize revenue opportunity
Hotelogix, a globally leading cloud-based hospitality technology provider, has introduced hourly booking module to help hotels maximize revenue opportunities while empowering them to offer flexible check-in and check-out times to accommodate their…
read more
Review of 2024: The year in APAC hospitality deals
The appeal of hospitality has driven a surge in transactions across Asia-Pacific in 2024, with JLL forecasting that the region will reach a record $12.2 billion in hotel deals by year end…
read more
Booking refuses to advertise former Selina hotels in Tel Aviv, Mitzpe Ramon
The hotels are run by new operators with no connection to the collapsed chain, but the tourism giant is demanding they settle old debts and is refusing to allow the hotels on its website under the new name Saban…
read more
Change is blowing through the professional services sector
Today a global revolution is taking place, heralding a new information age, comparable to the introduction of the printing press, electricity, cars, trains and the internet. Its potential to revolutionize our world in ways previously unimaginable is…
read more
Europe gains pricing control as hotels tackle rate parity
The European hotel market is leading in price parity by outperforming OTAs and Metasearch engines with more aggressive pricing, according to the World Parity Monitor by 123Compare.me, giving hotels real-time control of its pricing distribution…
read more
Hotels Will Start Selling So Much More Than Rooms
For years, hotels have treated their digital storefronts with all the imagination of a Soviet-era grocery. Guests faced dreary drop-down menus that reduced the art of hospitality to generic choices like “Economy Standard” and “1 Queen Bed Suite.”…
read more
Great news about direct hotel bookings or simply wishful thinking?
Skift Research came with its much anticipated Hotel Distribution Outlook 2024. In this report, based on the wishes of both branded and independent hoteliers surveyed, Skift Research predicts that by 2030, direct digital channels will have overtaken…
read more