The most popular cruise destinations among Brits, with Norway hitting top spot
New research has discovered the most popular cruise destinations among Brits, with Norway taking the top spot…
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Agoda’s annual Customer Review Awards recognize nearly 24,000 properties across 125 markets for outstanding service, with Asian properties securing top spots.
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Spanish hotel's extreme measure to curb 'fights' over sunbeds
A holidaymaker In Spain has said her hotel has hired a security guard to break up fights over sunbeds. Wendy Brown, from Essex, said she has been going to the Sunset Beach Club hotel in Benalmádena on the Costa Del Sol for 15 years…
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With WooHoo® Voice AI technologies integrated with GoTickin, hotel guests can now directly request amenities like toiletries and room maintenance along with food & beverages, room controls, etc. through a simple voice or touch command…
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When It Comes to the Benefits of Guest Messaging Technology, More Hoteliers are Getting the Message
The State of Travel 2023 report, published last month by Skift Research, contains more than 250 insights. But there was one statistic that stood out for us: the low adoption (10%) of guest messaging platforms by hotels worldwide…
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7 Things to Consider When Implementing Contactless Check-In to Your Hotel
The hospitality industry is undergoing a significant digital transformation, and one of the most promising developments is the rise of contactless check-in. After COVID, contactless check-in is a necessity…
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How Innovative Technology Can Help Your Resort Capitalize on 6 Emerging Wellness Trends in 2023
As resorts strive to cater to guest demands, they find that wellness is top of mind for many guests in 2023…
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Choice Hotels Releases First U.S. Traveler Sentiment Survey
ROCKVILLE, Maryland—Choice Hotels International, Inc., released its first Choice Privileges State of the American Traveler Survey, a poll of more than 2,000 U.S. adults that sheds light on travel plans and priorities this summer and beyond…
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One passenger forcibly removed from overbooked Wizz Air flight in Norway
An overbooked Wizz Air flight W4 3216 from Oslo Torp Sandefjord (TRF) to Bucharest Otopeni (OTP) faced a tense situation when three passengers were left without seats after boarding was completed…
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Customer Service Secrets from the Five-Star Hospitality Industry
Every business can benefit from treating customers like five-star guests.
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Boutique hotels topple bigger rivals as travellers seek more than a bed
Boutique hotels are applying the blowtorch to the traditional big-name brands as travellers seek out more experienced-based holidays in smaller, more intimate properties.
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Hotel Hiring Spree Pays Dividends in Customer Satisfaction, J.D. Power Finds
TROY, Mich.--(BUSINESS WIRE)--With average U.S…
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