The New Frontier in Restaurant Technology
Restaurants may not always be able to make waits shorter, but they can make them better for the customer. Here's how.
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Why Didn't My Guest Leave a Review? 4 Ways to Get More Feedback from Your Guests
How many of us have read a book recommended by a friend? How many of us have watched a movie because “my cousin told me it is a must-see”? How many of us have chosen to stay at a hotel with a reputation for excellent service? Why wouldn’t we…
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5 Uses for Digital Signage in Hotels Right Now
Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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HOW TO INCREASE BOOKINGS IN A COOKIELESS WORLD
In 2023, third-party cookies are going away, whether hotel marketers like it or not. This is a fundamental shift away from a 30-year-old technique that marketers have relied on to track potential travelers across sites…
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Why an RMS Will Never Replace Human Revenue Managers
For some hoteliers, a Revenue Management System (RMS) seems like the ticket to higher occupancy and room rates. Get the software, input some data and away you go. Or something like that.
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WTTC report suggests a "digital one-stop-shop" travel portal
The World Travel and Tourism Council (WTTC) has published a report offering a blueprint to governments on how best to implement a common digital travel portal.
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To automate or not to automate?
Tyler Morse, chairman and CEO of MCR Development recently advised attendees at the Asian American Hotel Owners Association annual trade show and conference to “Increase your rates; do it with confidence. … Stop wasting money … Buy smart technology.”…
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A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
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HOW HOTELIERS CAN USE EMAIL TO CAPTURE THE RETURN OF TRAVEL
Travel might not be quite back to pre-pandemic levels yet, but it’s getting there – especially for leisure travel.
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IN-ROOM ENTERTAINMENT: PERSONALIZATION, FLEXIBILITY IS KEY
Although travel sentiment has been climbing steadily, the pandemic and social distancing has resulted in travelers spending a significant amount of time inside their hotel rooms to limit their exposure to public spaces…
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Preparing For Shifting Tourist Expectations & Behaviors In 2022
The effects of the pandemic have perhaps made it more difficult to spot travel trends and behaviors. Nevertheless, there are some undeniable facts regarding the changing expectations and behaviors of travelers…
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UBER GOES FULL SUPERAPP, ADDS PLANES, TRAINS AND HOTELS
Uber is moving even closer to capturing the end-to-end travel journey by adding trains and car rentals and soon flights and hotels to the Uber app in the United Kingdom.
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citizenM venturing into the Metaverse
Dutch lifestyle and hotel brand citizenM has revealed that it will acquire a LAND site in The Sandbox, a leading decentralized gaming virtual world and a subsidiary of Animoca Brands, to begin building a hotel in the Metaverse…
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Flexibility, Choice, & Control: What Options Are You Giving Your Guests?
While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
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3 Ways to Approach the Evolving Hospitality Workforce
From company culture to making the right type of technology available to employees, companies must rethink the way they interact with staff.
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What's Next for the Restaurant Industry: Wi-Fi 6
The move to faster networks is happening at a time that the restaurant industry is already grappling with the challenges caused by a pandemic that closed many in-house restaurants and forced a rethinking of ways to continue operations…
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Service Robots and AI: What impact on the future of Hospitality
Would you allow a humanoid robot to greet a paying guest at your hotel? Would the hotel guest prefer the ease and convenience of service robots or the warmth and service of a fellow human being? There is no doubt that AI will create both challenges…
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How the Mobile Wallet Can Transform Hospitality Brand Engagement with Consumers
Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.
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